Lucile Fayard Email & Phone Number

Lyon, Auvergne-Rhône-Alpes, France

-Handle property and casualty Lyon portfolio -Prepare contract documentation-Prepare accurate good quality booking instructions -Ensure data quality -Maintain good professional broker relationships

Glasgow, Scotland, United Kingdom

•Training, Learning & Development:-Buddy Scheme + Induction - Welcome & train new starts on platforms and processes, perform QA & provide constructive feedback, provide support & guidance.-Process Development - Design & update guidelines, processes, point of reference for queries and resolution.-Coaching - Prepare & support candidates for interview process (question simulation, mock interview, advise to boost confidence). feedback analysis-Change Champion - Support & engage employees in office transition, gather & cascade feedback, communicate & advocate change,-Mentoring Group - Participate as a mentee to enhance skills & behaviours, advance career progression, network & support others.-Shadowing of L&D - meetings with vendors, contact Specialist to finalise CIPD Diploma, gather new knowledge & skills,-Social Mobility - Founders4Schools-Gender Equality Network (GEN)-Attend interviews and support Team Leader in candidate selection•Project Coordination•Organisation Goals•Credit Control Reconciliation•Premium Adjustment•Tracking, Monitoring, Reporting•Customer Centricity/Initiative•Trilingual (English-French-Spanish)

Glasgow, United Kingdom

•Training, Learning & Development: Buddy Scheme - train new starts on platforms and processes, design & update guidelines, processes, point of reference for queries and guidance, perform QA and provide constructive feedback.•Project Management: enhancement and development of best practice processes that drive change (PQAP/QA, UA escalation process, Credit Control Queries, Genius testing).•Organisation Goals: contribution to team and departmental targets (i.e. revenue increase) as well as cross-functional process improvement and build relationships. •Credit Control Reconciliation: investigation, resolution of premium/commission differences, root cause analysis, good numeracy skills.•Premium Adjustment: year-end & mid-term revenue generation, preparation of calculations and booking instructions to ensure timely registration and invoice production.•Stakeholder Interaction: strategic contacts with brokers and internal stakeholders across various LOBs (e.g. Property, Casualty etc.).•Tracking, Monitoring, Reporting: provide clear audit trail, monthly report on revenue.•Customer Centricity/Initiative: always ensure to meet clients' expectations and needs.•Trilingual (English-French-Spanish)

Glasgow, United Kingdom

•Trilingual (English-French-Spanish)•Project Management: DTP translation, daily tasks language dependency, task standardisation, QA,•Training, Learning & Development: train new comers, cross-train on other countries, design & update processes, perform QA and provide feedback•Workload and time management: work within SLAs, manage own work bank.•Premium bookings: revenue generation (new business, cancellations, renewals, quotes, turnover adjustments).•Stakeholder Interactions & Portfolio Management: partnership with local brokers and underwriters.•Teamwork, Communication, Organisation: sharing workload with other countries when help is needed. Professional contacts with other departments (Credit Control, Admin etc.)•Document translation: EN < > FR, ES > FR.•Software: Genius, Apollo, Portal, Microsoft Office pack, QA Tool.

Glasgow, United Kingdom

9-month FTC•Learning support: I helped the pupils to improve their speaking and writing skills. •Teaching/Classes preparation: different topics that I had to present in the classroom. I used various tools to make their learning more interesting (interactive board, Internet, smartphones, quiz etc.). •Speaking groups: I also organised a lot of small groups to give pupils more self-confidence so they’d feel more comfortable to speak in front of the class. •Admin: compiling marks and attendance rates into spread sheets•Skills strengthened: communication, adaptability, and teaching.

Geneva Area, Switzerland

@European Commission, UNESCO Paris, UN Geneva, Brussels Book Fair•Delegate representation: to be the voice for the ones who do not understand English and Spanish. •Ethics: faithful to the original message and quick delivery so the conference could run smoothly.•Interpreting technics: simultaneous, consecutive and liaison/chuchotage. •Team work: I had to be flexible in case of a change of plans and collaboration is the key.•Qualities developed: self-control, professionalism and precision.

Brussels Area, Belgium

7-month FTC•Mission: subtitling documentaries and movies.•Competences required: perfect language to avoid any mistakes, being brief and good typing speed•Evening work for the 19h30 live news: work under pressure with unexpected reports.•Teamwork: some tasks can only be done at the last minute and sharing the workload is necessary.•Skills reinforced: flexibility, team work, typing speed and communication.•Skills acquired: knowledge of the Deaf colour code, different relevant programs (FAB, Dalet, Audacity and WMV Copier).

Parlamentarium - Brussels, Belgium

Summer Job•First point of contact: my goal was to greet the visitors in English, French and Spanish and briefly describe the visit. I was also in charge of giving the audio guides and explaining how to use them.•Customer Service: to ensure the customer satisfaction, our first priority, I put the emphasis on being available, friendly and professional.

Lyon

-Translation and proofreading of touristic descriptions for www.booking.com

Seville, Spain

6-month internship-Leader: performance monitoring, meeting organisation, key contact with other departments.-Trainer: developing and supporting team members.-Event organiser: flamenco shows introduction and cultural events organisation (exhibitions, workshops, conferences etc.) and key contact for various stakeholders.-Translator: museum guides and correspondence for the dance school, trilingual guided tours for different audiences (adults, children, disabled people, businessmen etc.)

Estri, Lyon France

Help 2nd and 3rd year students to improve:-their grammar and understanding, -their vocabulary, -their writing and reading sills.

Cipd Level 5 Diploma, Learning And Development, Passed

in collaboration with ICS Learn •Developing Professional Practice •Understanding the Context of L&D •Using Information Metrics.

Master'S Degree, Conference Interpreting, 70.7%

Simultaneous & Consecutive Interpreting Note Taking European Law Trados Multiterm Franco-Belgian Sign Language

Bachelor’S Degree, Translation-International Relations, 70.45%

Translation & International Relations Marketing & Business Conference Interpreting English/Spanish civilisation and literature

Bachelor’S Degree, Applied Foreign Languages (English/Spanish)

High School, Economics

Activities and Societies: VolleyballOption: Applied English Option: Chinese