Lucile Fayard Email & Phone Number

Lyon, Auvergne-Rhône-Alpes, France

-Handle property and casualty Lyon portfolio -Prepare contract documentation-Prepare accurate good quality booking instructions -Ensure data quality -Maintain good professional broker relationships

Glasgow, Scotland, United Kingdom

• Training, Learning & Development:-Buddy Scheme + Induction - Welcome & train new starts on platforms and processes, perform QA & provide constructive feedback, provide support & guidance.-Process Development - Design &.
• Project Coordination
• Organisation Goals
• Credit Control Reconciliation
• Premium Adjustment
• Tracking, Monitoring, Reporting

Glasgow, United Kingdom

• Training, Learning & Development: Buddy Scheme - train new starts on platforms and processes, design & update guidelines, processes, point of reference for queries and guidance, perform QA and provide constructive.
• Project Management: enhancement and development of best practice processes that drive change (PQAP/QA, UA escalation process, Credit Control Queries, Genius testing).
• Organisation Goals: contribution to team and departmental targets (i.e. revenue increase) as well as cross-functional process improvement and build relationships.
• Credit Control Reconciliation: investigation, resolution of premium/commission differences, root cause analysis, good numeracy skills.
• Premium Adjustment: year-end & mid-term revenue generation, preparation of calculations and booking instructions to ensure timely registration and invoice production.
• Stakeholder Interaction: strategic contacts with brokers and internal stakeholders across various LOBs (e.g. Property, Casualty etc.).

Glasgow, United Kingdom

• Trilingual (English-French-Spanish)
• Project Management: DTP translation, daily tasks language dependency, task standardisation, QA,
• Training, Learning & Development: train new comers, cross-train on other countries, design & update processes, perform QA and provide feedback
• Workload and time management: work within SLAs, manage own work bank.
• Premium bookings: revenue generation (new business, cancellations, renewals, quotes, turnover adjustments).
• Stakeholder Interactions & Portfolio Management: partnership with local brokers and underwriters.

Glasgow, United Kingdom

• 9-month FTC
• Learning support: I helped the pupils to improve their speaking and writing skills.
• Teaching/Classes preparation: different topics that I had to present in the classroom. I used various tools to make their learning more interesting (interactive board, Internet, smartphones, quiz etc.).
• Speaking groups: I also organised a lot of small groups to give pupils more self-confidence so they’d feel more comfortable to speak in front of the class.
• Admin: compiling marks and attendance rates into spread sheets
• Skills strengthened: communication, adaptability, and teaching.

Geneva Area, Switzerland

• @European Commission, UNESCO Paris, UN Geneva, Brussels Book Fair
• Delegate representation: to be the voice for the ones who do not understand English and Spanish.
• Ethics: faithful to the original message and quick delivery so the conference could run smoothly.
• Interpreting technics: simultaneous, consecutive and liaison/chuchotage.
• Team work: I had to be flexible in case of a change of plans and collaboration is the key.
• Qualities developed: self-control, professionalism and precision.

Brussels Area, Belgium

• 7-month FTC
• Mission: subtitling documentaries and movies.
• Competences required: perfect language to avoid any mistakes, being brief and good typing speed
• Evening work for the 19h30 live news: work under pressure with unexpected reports.
• Teamwork: some tasks can only be done at the last minute and sharing the workload is necessary.
• Skills reinforced: flexibility, team work, typing speed and communication.

Parlamentarium - Brussels, Belgium

• Summer Job
• First point of contact: my goal was to greet the visitors in English, French and Spanish and briefly describe the visit. I was also in charge of giving the audio guides and explaining how to use them.
• Customer Service: to ensure the customer satisfaction, our first priority, I put the emphasis on being available, friendly and professional.

Lyon

-Translation and proofreading of touristic descriptions for www.booking.com

Seville, Spain

6-month internship-Leader: performance monitoring, meeting organisation, key contact with other departments.-Trainer: developing and supporting team members.-Event organiser: flamenco shows introduction and cultural events organisation (exhibitions, workshops, conferences etc.) and key contact for various stakeholders.-Translator: museum guides and.

Estri, Lyon France

Help 2nd and 3rd year students to improve:-their grammar and understanding, -their vocabulary, -their writing and reading sills.

Cipd Level 5 Diploma, Learning And Development, Passed

in collaboration with ICS Learn •Developing Professional Practice •Understanding the Context of L&D •Using Information Metrics and.

Master'S Degree, Conference Interpreting, 70.7%

Simultaneous & Consecutive Interpreting Note Taking European Law Trados Multiterm Franco-Belgian Sign Language

Bachelor’S Degree, Translation-International Relations, 70.45%

Translation & International Relations Marketing & Business Conference Interpreting English/Spanish civilisation and literature

Bachelor’S Degree, Applied Foreign Languages (English/Spanish)

High School, Economics

Activities and Societies: VolleyballOption: Applied English Option: Chinese