Resolution of Workers Compensation claims from the employer perspective. Monitor cost and treatment to reduce employer exposure and to insure injured workers receive the appropriate care to insure a full return to work. I work with the carrier, the client, attorneys and the injured workers to develop an open path of communication for all.

• Partnering with hiring managers to determine staffing needs focusing on the insurance industry.• Screening Resumes for suitable experience and licensing.• Performing phone interviews with candidates.

On air co-host, interviewer and research. Talent and production. Marketing and promotion.

• Sales: Assists consumers in choosing products, completing enrollment both on and off the Federal Marketplace. • New Associate Mentor: Coaching and mentoring of newly licensed Benefit Specialists. • Pre Licensing facilitator: Training, preparation and coaching of new trainees to take the Illinois State Insurance Licensing Exam.

Assisted the Risk Manager in managing the company's workers' compensation claims to reduce expenditures• Maintain continuous communication with warehouse managers, third party administrator, injured employees and health care professionals• Coordinate treatment plans for injured employees with health care providers• Maintain all files and documentation related to claims and claims processing• Train on-site staff in workers' compensation processing, update internal training documents as state specific workers' compensation laws change, monitor site compliance• Review OSHA recordability on each claim, manage and audit OSHA 300 and 300a logs, and provide guidance during OSHA visits to facilities• Review claim costs, authorize reserves on each file and extend settlement authority if needed• Provide reporting and performance tracking tools as requested by Chief Financial Officer and other executive team members • Reduce overall workers' compensation expenditures by aggressively managing each claim, ensuring each injured employee receives the appropriate care and returning employees back to work as soon as practical.

• Responded to all inbound communication to the department and forwarded appropriately according to severity and priority.• Performed the initial review, set-up and assignment of all new worker’s compensation claims • Resolved medical only claims from input to closure including determining OSHA recordability.• Scheduled and facilitated weekly update meetings utilizing WebEx technology.• Designed and delivered employee training for company web-based training program.

• Gathered documentation, responded to state agencies, tracked results of all unemployment claims for the company, wrote appropriate termination codes for the in-house e-profile software and wrote company unemployment handbook.