Lucille Close Email & Phone Number

Edinburgh, Scotland, United Kingdom

Driving innovation using continuous improvement techniques. Heading up management of ISO certification and B Corporation status.

Edinburgh, Scotland, United Kingdom

Beginning as a customer service advisor when Vegware was still a relatively new company, I have worked in a variety of roles over many years.

• Taking emergency 999 calls from the public.• Prioritising calls and transferring to appropriate parties to deal.• Dealing with enquiries from the general public.• Liaising with Police officers and other emergency services.• Using bespoke dispatch IT systems.

Running company wide inductions.Booking rooms and equipment for all training sessions.Responsible for all new starter training inc Customer Service, Call Handling Skills, Product Knowledge and IT systems.Managing groups of up to 10 trainees.Designing and presenting new training material.Updating all training and HR databases.Reviewing CV's for recruitment.Interdepartmental Communications Liaison.Ensuring company met all financial regulatory requirements.

Dealing with inbound customer queries.Setting up and updating insurance policies.Data Entry.

Learnt extensive customer service skills.Stock control.Cashing up and banking of takings.Liaising with suppliers and other stores.Training new staff members.

Bachelor Of Arts - Ba, English Language And Literature, General, First

Ba, Hns Theatre Studies; Classical Civilisation

Diploma, Emergency Police Dispatch

Dispatch, March 2011. Trained and proficient in MS Office and other software for use on both PC and MAC. In house customer service.

Education record