I help to support our team from the time they start and through their career at Arts & Letters. I facilitate onboarding, coaching, learning and development, manage core HR functions, benefits, change management, tech stack, compensation, employee relations, and terminations. I help to foster a healthy work environment by providing and supporting mental, financial, and physical health resources. I help manage compliance and legal and ensure our policies and handbook is up to date.

Manager, Apple Inc, Richmond, Virginia 2010 - Present- During a three year tenure, transitioned from Sales Manager, to Human Resource Manager to Manager of Technicians.- Short Pump Store Managers were selected out of forty stores in our region to train and develop new Market and Regional Managers. Provided a two-week on boarding training.- Manage a diverse and highly skilled team of technicians to perform at a high level to meet company goals such as managing repair queues, timely customer assistance and driving store profitability.- Cultivate and environment that merits empowerment, growth and development through encouraging self lead decisions, weekly exchanges and in the moment feedback.- Keep store culture alive by fostering accountability and delivering consistent and specific feedback around employee performance to maintain store expectations and systems.- Hosted and organized hiring events to recruit new talent through sourcing through referrals, research and search engines. Facilitated group interviews and activities, and partnered with Regional HR manager to meet staffing needs.- Participate in semi-annual succession planning with leadership teams to better understand internal talent and future potential.- Draft annual employee reviews, build weekly schedules, and manage timecards and pa!yroll.

Lead customers to learn Apple software and products through self paced discovery in order to maximize the best possible Apple experience. Provided tech support on mobile devices in a timely manner while assuring a positive experience. Kept up to date with the current Apple software. Served as a mentor by providing training, support and development for fellow employees.

Provide a unique and positive customer experience for every customer who walks through the door. Assist customers to find solutions to any of their concerns or dilemmas and make sure that they walk out with every piece of information they need to utilize their products while welcoming them to come back for any further assistance. As a Concierge, was able to hold composure in tough situation while multitasking to makesure every customer was greeted and assisted.

- Developed client behavioral programs in effort to improve basic life skills.- Documented and reported progress and declines of individual clients to thePsychological Review Board.-!Instructed and assisted clients with rudimentary skills and activities.

Provided In-home tutoring for higher functioning Autistic children. Used ABA (Applied Behavior Analysis) teaching methodologies and provided one on one attention in order to customize solutions that addressed the child's specific needs.

Conducted research on child development and assisted teachers at Mt. Vernon Elementary School with special emphasis on children with disabilities. Organized activities, aided and supervised children during workshops. Built seriation and insertion skills derived on the research methods of Piaget.