BA Hons Degree is Criminology and Sociology with a passion for understanding the psychology of peoples behaviour and cultural awareness.A strong advocate for Women in Technology and Women Executives. I have worked with many organisations to help address gender balance and work with internal employees to help with career progression. I have attended many events and have also been involved in running events to support females in the work place.CUSTOMER OPERATIONS | CONTACT CENTRE | CHANGE & TRANSFORMATION | CUSTOMER SERVICES | CUSTOMER EXPERIENCE I work confidentially with organisations to help them find the best Senior Executive Leaders in the market. I work exclusively with organisations offering them a tailored service to find the right candidate for their business from a skills, experience and cultural perspective.I have most recently worked across 5 European countries to support an International Client with their Executive Recruitment and after several months successful placed a candidate for each country.BLACK & WHITE DIVISIONSEXECUTIVE SEARCH:Chief Operating Officer, COO, Operations Director, Transformation Director, Change Director, Chief Customer Officer, Customer Experience Director, Director of Operational Excellence, Customer Service Director, Contact Centre Director, Client Services Director, Site Director, Telesales Director, Customer Solutions Director, Director of Customer Strategy, Head of Contact Centre, Head of Call Centre, Head of Customer Services, Head of Customer Experience, Head of Customer Advocacy, Head of Transformation, Head of Change, Head of Operational Excellence, Head of Service Support, Head of Sales and Service, Head of Site, Head of Sales, Head of Operations, Head of Telesales, Head of Learning and DevelopmentCUSTOMER OPERATIONS: Contact Centre Manager, Call Centre Manager, Customer Services Manager, Sales Manager, Team Manager, Contact Centre Trainer, Training Manager, Service Delivery Manager, Customer Experience Manager, Customer Success Manager, Contact Centre ExpertCHANGE & TRANSFORMATION: Project Managers, Process Improvement, Customer Improvement, Customer Experience, Operational Excellence, Program ManagersWFM / WFO: Resource Planning, Forecasting, Capacity Planning, Scheduling, Real Time, Back Office PlanningDATA/ ANALYTICS AND INSIGHT: Business Intelligence, Management Information, Customer InsightIf you believe that I can be of help to you or if you would like to learn more about job opportunities @ Black & White Recruitment please get in touch with me – Lucille@blackwhiterec.com