Lucille Pena Email & Phone Number

Placentia, Ca, Us

Anaheim Ca.

Extron Electronics, headquartered in Anaheim, CA, is a leading manufacturer of professional A/V system products.• Create reports for ISO 9001 compliance for Sales order processing.• Coordinate & execute Standard Operating Procedure (SOP) projects for Sales Department processes. Such as New product sales which including streamlined electronic validation.• Manage the processes and systems that drive sales productivity and effectiveness. • Create & train Sales team on SOP's… Show more Extron Electronics, headquartered in Anaheim, CA, is a leading manufacturer of professional A/V system products.• Create reports for ISO 9001 compliance for Sales order processing.• Coordinate & execute Standard Operating Procedure (SOP) projects for Sales Department processes. Such as New product sales which including streamlined electronic validation.• Manage the processes and systems that drive sales productivity and effectiveness. • Create & train Sales team on SOP's related to the company's ERP (Avante), CRM & sharepoint systems.• Built & maintain internal intranet sharepoint Sales Policies & Procedures site for Sales Department.• Collaborate & work with VP's of Sales, Marketing, Technical Support, Regional Field Managers, Field Application Engineers, System design engineers internal /external, Order Entry and Customer Support.• Created & manage system installation (commissioning) tracking for billing of time & travel related cost to customers.• Create numerous procedural forms for Sales team. Including but not limited to: -credit card expense -mileage expense - New re-seller application - Sample Sales Order form - Commissioning services project tracking & expense form.• Built ERP system reports for various sales report analysis for Senior Management. Show less

Distributor & Manufacturer of bakery and food ingredients and supplies.Worked under direct supervision of the Vice President of National Accounts Direct sales support to all corporate sales representatives, customer communication, report generation, account set-up, new item requests and maintenance, branch communicationPrepared weekly, period, quarterly and annual sales and service reports on sales, margins and budget.Managed Sales and Pricing Contracts on targeted accounts… Show more Distributor & Manufacturer of bakery and food ingredients and supplies.Worked under direct supervision of the Vice President of National Accounts Direct sales support to all corporate sales representatives, customer communication, report generation, account set-up, new item requests and maintenance, branch communicationPrepared weekly, period, quarterly and annual sales and service reports on sales, margins and budget.Managed Sales and Pricing Contracts on targeted accounts Created new process controls for national account management, as well as created tiered Pricing contract guidelines and order sheets.Provided analysis of customer data including sales, promotions, & projections on target-level Sales and Financial performances. Presented projection on sales and costs to VP Sales. Worked with 19 National branches on issues related to inventory quality and inventory availability. Actively worked with branches on issue resolution.Established strong communication ties with customers such as Krispy Kreme, Great Harvest bakeries, Safeway, Costco, Compass Group, Rich’s, The Cheesecake Factory. Show less

Consumer Electronics, Components, and Integrated CircuitsComplied with SOX (Sarbanes Oxley) compliance as required for publicly traded companies for International import & export.Processed and coordinated customer purchase orders for integrated circuits, Custom High end Nevo remote controls and OEM remote controls and products.Responded to customer inquiries by email, phone, or via a portal in a professional & timely manner and with accuracy. Types of inquires include… Show more Consumer Electronics, Components, and Integrated CircuitsComplied with SOX (Sarbanes Oxley) compliance as required for publicly traded companies for International import & export.Processed and coordinated customer purchase orders for integrated circuits, Custom High end Nevo remote controls and OEM remote controls and products.Responded to customer inquiries by email, phone, or via a portal in a professional & timely manner and with accuracy. Types of inquires include, but are not limited to, issues concerning shipping & delivery date (pull-ins, push-outs), technical questions, order tracking, and parts availability. Coordinated both domestic and International shipments according to all International & Domestic laws including; Inco Terms 2000, harmonized Tariff codes, US Customs and & Border Protection laws (10+2 security filings both imports & exports).Contributed to the company’s highest record of sales, highest on time delivery and inventory turn around records. 99.8% on time delivery and order fulfillment record over the past 3 yrs.Created and analyzed sales performance reports using Cognos to Excel, for senior management.Acted as a liaison between customers and manufacturing sites both international & domestic or vendors by investigating customers’ inquiries and providing a solution, using an escalation path as appropriate. Performed other related duties as assigned including but not limited to: issuance and coordination of RMA’s, invoice dispute resolution, and other administrative tasks such as filing. Experience analyzing, developing, and implementing processes & procedures for: order processing, customer relations, and documentation techniques. Show less

Plumbing equipment manufacturerUpdated and maintained over 200 customer pricing quotes in company ERP/CRM system. Issued Return Authorizations and process credit request for damaged products, pricing discrepancies and shortages.Provided excellent customer service with emphasis on satisfaction.Assisted in concepts and executions of marketing strategies and products.Provided office support to senior management.Created detailed Margin Reports, graphs for senior management… Show more Plumbing equipment manufacturerUpdated and maintained over 200 customer pricing quotes in company ERP/CRM system. Issued Return Authorizations and process credit request for damaged products, pricing discrepancies and shortages.Provided excellent customer service with emphasis on satisfaction.Assisted in concepts and executions of marketing strategies and products.Provided office support to senior management.Created detailed Margin Reports, graphs for senior management sales analysis. Show less

Whirlpool Appliance warehouse and logistics serviceProvided rates, monitored, scheduled and coordinated delivery dates and times for over 125 Whirlpool trade partners and vendors.

Fashion Design & ManufacturingMonitored and managed customer’s monthly sales. Direct customer service with a strong emphasis on satisfaction Provided sales support to 6 major company accounts.(Disney, Anchor Blue, Knott’s, Six Flags)Processed and monitored each incoming order closely from start to finish insuring cancel date is met. Created weekly production reports for review and present to senior management. Assisted in the development of new apparel lines for… Show more Fashion Design & ManufacturingMonitored and managed customer’s monthly sales. Direct customer service with a strong emphasis on satisfaction Provided sales support to 6 major company accounts.(Disney, Anchor Blue, Knott’s, Six Flags)Processed and monitored each incoming order closely from start to finish insuring cancel date is met. Created weekly production reports for review and present to senior management. Assisted in the development of new apparel lines for client review. Show less

Lean Six Sigma Green Belt, Doe, Anova, Gr&R, A

Lean Six Sigma

Green Belt, DOE, ANOVA, GR&R

History

Poly Sci

Diploma, General Ed