Lucy Anjos Email & Phone Number

Sherburn In Elmet, North Yorkshire, United Kingdom

Leeds, England, United Kingdom

Hortolândia

Sales team support. Contract analyst and finance supportResponsible to validate and execute the provisioning activities for the strong growing SaaS business. Plays a role on the time to provision, important metric on Customer Satisfaction and IBM’s business and will also be an important player on the transitions planned for this process.Key Responsibilities• Creation of instances on SSM• Trigger provisioning requests• Manage billing commencement• Disputes resolution assessment• Provide support to Sales & Offering teams• Work with squad leader on escalations resolutions• Manage service deactivation and billing discontinuance• Monitor account usage (overage)• Work with focus to meet Accelerate provisioning metrics• Auditing Documents

Computer operator responsible for monitoring and providing support to systems and servers in a varied vendor environment - national and international clients.- responsible for attending first level problems, through phone or chats.- resolving them strictly in accordance with documented procedures and routing them to the advanced levels of Support as appropriate, supporting the client's needs.- generate reports from systems used by Security

Graduated, Journalism

Bachelor'S Degree