• Recruitment of childcare professionals (baby-sitters, nannies, maternity nurses, tutors)• Event planning (Children birthday parties, workshops, Christmas Parties, Baby Showers)• Balloon decoration service• 24/7 services within luxury hotels in Paris, Chantilly, French Riviera, Evian, London.• Exclusive childcare services provider for Disneyland Paris (Hotels, Parks and Seminars).• E-shop available www.baby-prestige.com (party supplies, baby equipment rental)• Bilingual Daycare in Paris

• Primary contact between Touch Commerce and my assigned clients (i.e. SFR ADSL, Mobile, Service Clients, Bouygues Telecom, Carrefour, JM Bruneau)• Brought into the company to assist with the French clients. Within a month, my accounts grew from a -5% Gross Margin to a 49%. • Financial and Performance Goals: Consistently met (ex. Q1 2011 = 102.8%)• 2011 revenue goals represented almost 20% of the company total revenue.• Expansion of existing accounts ( beginning with SFR ADSL and expanding to the Mobile section, then to the Care environment. On Bouygues Telecom we expanded from GP to Internet and Business Offers)• Managing one Team Leader and one Quality Analyst per account, 2 trainers (14 persons total) as well as approximately 80 agents working on the programs.• Responsabilities also included providing relevant feedback to clients and resolve service problems, as well as plan, coordinate, and manage activities of any assigned projects ensuring all of the performance metrics are met.

Interviewing children and families in case of suspicion of maltreatmentsWriting reports to lawyers

Respond to the hotline calls (legal questions, psychological and emotional support, reports of abuses)Write reports to Social Workers in case of child abuse suspicionsBe an expert regarding the Criminal and Family Law in France