Lucinda D. Email & Phone Number

Provide extensive administrative and strategic support to all members of the Senior Management Team.Enhance internal communications by efficiently organising weekly and monthly management meetings. Responsibilities include detailed minute-taking and preparation of meeting documents. Chair the monthly company-wide Townhall – presenting the People & Culture update.Spearhead the establishment and monitoring of key business objectives and responsibilities (OKRs).SWOT analysis with the Senior Management Team. Assisted with a Company-wide role benchmarking exercise.Coordinate and manage the annual insurance renewal process to ensure continued coverage and compliance.Organise company events, including a successful company-wide 2-day offsite.Interim People & Culture Partner after the previous incumbent's departure May - November 2024. Key responsibilities included:Worked with SMT on recruitment requirements.Onboarding all new staff members, ensuring a smooth transition into the company.Overhauled induction documents to enhance clarity and comprehensiveness.Managed the company's VISA sponsorship scheme.Administered all employee benefits, ensuring optimal employee satisfaction and retention.Managed quarterly employee feedback processes to assess performance and identify development needs.Oversaw the maintenance of the BambooHR system, ensuring accurate and up-to-date employee records.

Managed the employee lifecycle of staff across various locations for a fully remote company. Onboarding/ off-boarding of staff and Board members. Undertook employee and consultant reviews. Ensured all employees had access to company tools, platforms and equipment.Implemented a new global HR platform, rolling out the system in just over 4 weeks. Data import, gathering people data, mapping processes and customisation. Streamlined reporting and enhanced employee engagement.Overhauled the recruitment process. Managed all recruitment, including several senior leadership appointments. Extensive screening of candidates. Established pension schemes and health insurance for all UK/IoM employees.Provided departmental updates at monthly company town halls and weekly management meetings. Investor management as part of the Investor Relations team. Responsible for issuing press releases using Cision platform. Issued monthly newsletters using email marketing tool AWeber. Worked alongside the Company Secretary to ensure financials were filed with SEDAR in a timely manner.

Provided thoughtfully and meticulously planned executive-level support, including; maintaining CEO’s calendar, emails, and schedule, coordinating complex travel arrangements, maintaining accurate files and performing tactical and strategic administrative support tasks. Arranged travel including visas, itineraries, accommodation and COVID testing and other travel vaccinations as required. Attended meetings, prepared agendas, took minutes and distributed, highlighting any action points that needed to be delivered.Screened and organised emails, including responding to emails where required.Extensive due diligence for the Isle of Man gambling commission, new payment providers and the Toronto Stock Exchange. KYC checks for our new pension provider.Collation and renewal of all company insurance. Development and maintenance of group document depository. Supervised the issue of company shares. Maintenance of the contract register.

United Kingdom

As a remote volunteer for Missing Maps, a volunteer-driven open data mapping platform, I contributed to the mapping of vulnerable areas in the developing world. My responsibilities included tracing and validating satellite imagery in OpenStreetMap, which helped local and international NGOs, governments, and individuals to better respond to crises affecting these areas. Through my work with the Missing Maps project, I supported the pre-emptive mapping of priority countries to facilitate disaster response, medical activities, and resource allocation during humanitarian crises.Missing Maps was founded by a collaboration of organizations including Médecins Sans Frontières/Doctors Without Borders (MSF), the British Red Cross, the American Red Cross, and the Humanitarian OpenStreetMap Team (HOT).

Edinburgh, United Kingdom

One Year No Beer is a leading behaviour-change programme, encouraging people to live life better through community led challenges. I managed two key projects key to ensuring the long-term success of the business. Spearheaded the development and delivery of an ambitious new online training programme ‘Live Life Better’, leading the interdepartmental working group that conducted business and product-scoping sessions. Considered our target group, resource requirements, competitors, revenue streams, budget, product and business goals. Directed the team in delivering the minimum viable product after 8 weeks of intensive comprehensive user research, testing, competitor analysis, copy-editing and content creation. Led the 2020 crowd-funding project, which raised over £1.8m from 500+ investors in 2 months. Managed the extensive due diligence and data validation processes.Demonstrated strong project management skills throughout both the 'Live Life Better' program and the crowd-funding project, ensuring high-quality results and meeting project deadlines, despite the challenges posed by the COVID-19 pandemic.Oversaw all investor management and communications via a dedicated inbox, answering queries and providing additional information as required. Obtained HMRC EIS Advance Assurance ahead of crowdfunding exercise. Responsible for the issuing of Enterprise Investment Scheme Compliance statements. Responsible for scheduling meetings at Board level. Collated and distributed corresponding documentation with extensive minute taking and pro-active follow up of resulting action items.

Edinburgh, United Kingdom

Assisted the firm’s UK and US-based Managing Partners and the firm’s two UK-based Partners.Managed the logistics of flying the four Partners to San Francisco for the largest healthcare conference in the industry. Lined up 100 meetings over 4 days in various locations. Booked all transport, hotels and meeting rooms, supplying each partner with a detailed itinerary, including maps and attendee bios. Extensive diary management and inbox support. Supported the Partners in the preparation and follow-up of meetings, including the production of reports, presentations, briefings and minute taking. Scheduling of annual Advisory Boards and Limited Partner Committee meetings. Coordination of various portfolio Board meetings.

Edinburgh, United Kingdom

Executive Assistant to four members of the Global Executive Leadership Team, Legal Department and Non-Executive Directors to UK & Group Boards. Responsible for scheduling meetings at Board level. Collated and distributed corresponding documentation with extensive minute taking and pro-active follow up of resulting action items.Management of multiple diaries and inboxes within a fast-paced environment, responding to emails and prioritising conflicting tasks and appointments where necessary. Secretary for the Business Continuity Team. 3-year budget plan coordination.Corporate refinancing exercise to raise additional equity (achieved in 5 months despite advisors stating there was a 10% chance of hitting the deadline).Internal Audit tender; achieved in 9 weeks from start to finish.Main point of contact for global insurance vendors and external auditors. Liaised with clients to arrange regular service reviews, workshops and risk committees.Regular coordination of complex domestic and international travel. Processing of personal expenses and credit card statements. Maintenance of various databases including legal/ property registers and foreign exchange contracts.Proactive support for the wider Admin team.

Edinburgh, United Kingdom

Managed the operational processes of a rapidly growing start-up challenge event company. Oversaw 4,000+ students a year travelling overseas to undertake adventure challenges for charity. Supervised senior partners in Tanzania, Peru, Nepal, India, China and Morocco. Challenges included conquering Kilimanjaro, trekking to Machu Picchu, Everest Base Camp and the High Atlas Mountains. Recruited and line-managed the role of Flight Coordinator. Informal supervision of the Challenge Relationship Manager and Challenge Event Manager.Compiled and maintained operational databases, including Gantt charts and other project schedules. Worked with overseas staff to produce itineraries, pre-departure packs and health & safety briefings. Responsible for monthly financial reporting. Issued all company invoices and monitored cash flow. Assisted our primary charity partner with the formation of their 'Future Building' programme as part of their ‘Build, Learn, Change’ model. Participants undertook a two-week international volunteering programme where students lived and worked within the local community helping with school improvement projects. Managed the operational processes of the project, collaborating with our in-country partners to negotiate terms with local councils, while working with education centres to develop the scope of the project, ensuring they were aligned to programme goals, budget and the charity’s key principles.Complex project and relationship management. First point of contact for all incoming queries and complaints.Compiled bespoke itineraries for the sales team.On call 24/7 during high season.

Personal Assistant to the Managing Director. Responsible for compiling all financial reports, invoices, purchase orders and management of the debtor list.Administration of employee pension, health care, work permit and VISA schemes.Responsible for all marketing activities. Managed the maintenance of the company website.Organised company events and external meetings.

Demonstrated an adaptable nature, progressing through a variety of roles from Office Administrator to Business Sales Administrator and Procurement Manager.Forged solid working relationships. Demonstrated diplomacy and proficient communication skills.Part of an award winning team 2006-2007 for staff performance and customer satisfaction.