Infrastructure Engineer performing iteratively research, design, deploy, administer, monitor, and collaboratively support complex server, storage, virtualization, cloud, and Microsoft software stack solutions that power the applications and services used by countless teams and thousands of employees across Franklin County.As an Infrastructure Engineer, I have extraordinarily broad responsibilities, spanning from physical infrastructure like server rooms to services underlying every PC, mobile device, and app across the organization. I design, deploy, maintain, optimize, support, and plan for the growth of all platforms and environments. In addition to building and maintaining these key platforms, I must collaborate heavily with other teams, including network, security, compliance, financial, application development, database management, user support, project management, analytics, and customer relations professionals across FCDC and our clients. I provide mentorship and training to internal and external agency contacts and colleagues. Additionally, I provide technical project management and documentation support based on ITIL practices and training.

Design, install, administer, and optimize organization servers and related components to achieve high performance of the various business applications supported by managing and maintaining the servers as necessary. This includes ensuring the availability of computer systems and client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. Assist in overseeing the physical security, integrity, and safety of the data center/server farm.

Provide proactive technical consultation, project delivery, and on-going support for MSP partners. Collaborate and communicate with end-users, technical personnel and executive-level contacts to create maturity models, develop long-term strategic plans and manage implementation of project roadmaps.• Analyze customer needs and constraints through effective listening then engineered and executed solutions to meet the customer’s technology needs such as servers and operating systems, storage systems, virtualization, and systems applications such as email and backup solutions.• Create and present documentation including but not limited to executive-level documentation, Maturity Models, Statements of Work, Budgetary Plans and Proposals, Project Road Maps, Process and Procedures, and knowledge transfer training materials.• Manage multiple customer accounts, vendors, procurement, and projects concurrently within established timelines with minimal direction and structure, consistently demonstrating remarkable organizational and problem solving skills; as well as, delivering astounding written, oral, and presentation communication.• Created and delivered training and marketing materials such as webinars, technical articles, training courses, and one-on-one training and mentorship for internal and external customers.• Understand, on a deep technical level, the details surrounding technologies such as servers and operating systems, storage systems, virtualization, and systems applications such as email and backup solutions.• Partner with appropriate IT groups, administrative departments, and outside vendors to assure the effective management of the company’s technology assets.

Senior Systems Engineer responsible for the design, implementation, and on-going support and documentation of assigned technology areas, acting as a subject matter expert within the IGS Energy organization. Acts as the final escalation point for the support organization and participates in long term strategic planning and technology discovery Key Responsibilities:• Understand, on a deep technical level, the details surrounding technologies such as servers and operating systems, storage systems, virtualization, and systems applications such as email and backup solutions.• Partner with appropriate IT groups, administrative departments, and outside vendors in order to assure the effective management of the company’s technology assets.• Oversee and ensure effectiveness of all server, storage, systems software and related infrastructure hardware components, and associated operating systems and software.• Coordinate upgrade schedules with internal/external partners and act as project lead with regard to budgeting, design, implementation and post implementation support

Collaborated with internal sales teams and partners to position winning solutions and architectures aligned to customer business requirements for small to Fortune 500 companies; as well as provide strategic vision and technology direction. Implemented all phases of a project life cycle: application development, database implementation, configuration, system testing, performance optimization, deployment architecture, production operations, client training, and best practices conformance.Key Responsibilities:• Analyze customer needs and constraints through effective listening then engineered and executed solutions to meet those needs with a solid working knowledge of all current and proposed products/solutions. • Manage multiple priorities/projects concurrently within established timelines with minimal direction and structure, exceptional organizational and problem solving skills.• Effectively communicate, both oral and written, on complex technical and sales issues to a variety of audiences, including executive level technical decision-makers.• Create and present documentation including but not limited to user-friendly customer documentation, Statements of Work, Project Proposals, technical project road maps, and knowledge transfer training materials.• Installed, configured, upgraded, diagnosed and resolved problems in small to large scale environments• Utilize network management applications to provide preventive maintenance to production systems • Participate in ongoing training to attain and maintain various manufacturer and software certifications relative to the needs of the company

Reported directly to EnPointe's Director of Microsoft Licensing and Services; tasked with developing and maintaining relationships with industry leading customers that further enhanced EnPointe’s positive reputation through exceptional customer service, efficient project management, and skillful communications and presentations.Key Responsibilities:• Participate in stakeholder discussions identify opportunities to improve design, delivery or execution of services • Developed and delivered technical, sales, and training presentations at internal, customer, partner and industry events. • Estimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost-effective way.• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.• Liaise with vendors and other IT personnel for problem resolution.• Develop test plans, implementation plans, and project timelines for various projects.• Write functional requirements/specifications documents.• Easily recognizes system deficiencies and implement effective solutions.• Apply significant knowledge of industry trends and developments to improve service to our business units.• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.

As a Technology Solutions Provider Corporation, opportunities were available on various and diverse accounts, allowing advancement from; in less than five years while repetitively achieving customer recognition and satisfaction awards. Participated in obtaining, securing and maintaining several large corporate accounts.

Provided Executive-Level, pre-sale consultation, architecture, and project management. Specializing in MS Server and Exchange Server, to align technology solutions with business strategies. Technical interpreter for clients, effectively bridging the communications gap between the laymen novice and IT concepts. Reputable background of enterprise architecture solutions development, project management and integration into existing production network with minimal impact. Consistently provided expedient resolution to all network issues caused by customer integration of new network services or systems.Project lead or integral contributor on various Active Directory and Exchange Migrations on all stages of project delivery from Pre-sales collaboration to deliverable sign off.Installed, configured, upgraded, diagnosed and resolved problems at an advanced level on local and wide area networks (LANS/WANS) and on shared network devices. Utilize network management applications to provide preventive maintenance to production systems.

Worked in conjunction with clients and vendors to maintain, support and improve network infrastructure, desktop support and imaging, and account management for ISO 9000 Certified Integration Center and Fulfillment Warehouse. Member of ISO Management Review Team that achieved ISO9000 Certification. Personally responsible for department passing ISO audit with a perfect score, no follow-ups or corrections.Increased Integration process by improving imaging process; secured and created standardized environment reducing downtime therefore improving productivity. Restructured Integration Center to meet specific customer needs which streamlined the integration processMaintained credible and effective relationships between sales personnel and customer executive/IT stakeholders.Systems Administrator for Nationwide Insurance and Ashland ChemicalResponsible for working in conjunction with Client's IS departments to maintain, support and improve internal desktop and network environment. Provided network, software and account support and PC deployments to over 3000 users.Team lead for various projects such as relocating departments between locations.Member of virus response team during a major outbreak which effectively isolated and recovered infected machines and patched over 1000 healthy machines within a 24 hour period.Managed a project that brought the customer images to a secure local server onsite at Sarcom's Integration Center, decreasing administrative requirements and expediting deployment of updated images.

Network administrator for Worthington and Cincinnati Ohio locations. Supported day to day network environment for training center. Supported clients such as Oracle, Cisco, Microsoft, Global Knowledge and local IT company training needsEffectively handled various degrees of IT support for diverse client support situations based on their proprietary training environment requirements. Demonstrated dedication to providing outstanding service by providing 24-hour on call support, 7 days a week.Worked on team comprised of all corporate senior administrators to developed and implement corporate wide backup and firewall strategies.Maximized efficiency and asset management by creating and maintaining accurate inventory of Worked with products such as Windows NT4 and 2000, Ghost Enterprise Edition, Goldmine's HEAT, Citrix, Cisco routers and switches and various other products.

Ran daily business operations including accounting, payroll, scheduling, sales, project management, technical documentation, personnel and HR management, product procurement, shipping and receiving, warranty and repair processing, responding to RFP and GSA contracts as minority business owner, obtained grants, developed and maintained business legal documents, scheduled appointments and training sessions with customers, as well as all other duties required to run a business.Technical duties included developing and providing technical training for children, elderly, and corporate events. Also performed technical pre-sales, architecture and design, deployment and support of systems from 3.11 workgroups on token rings networks up to deploying NT4 Active Directory networks. Also physically built computer and networking devices for personal and enterprise use. Personally developed a "Y2K check" marketing and technical program that catapulted our companies sales and led to tripling profits within a year.