Lucinda Hetu Email & Phone Number

Stamford, CT, US

Stamford, CT, US

Stamford, CT, US

• Subject matter lead for Report Access Portal (RAP). Involved analyzing report usage to eliminate obsolete reports, fine tuning scheduling, advising reporting team on best method of implementation for non-standard.
• Coordinate with both Business and Development to create new, modify existing or run ad-hock reports, testing and working with users for final validation.
• Coordinate modifications to Oracle Business Intelligence folders with both Business and Development, including creating project plans, gathering requirements, creating test plans, testing, submitting and tracking.
• Managing small projects, including developing test plans and submitting defects within HP Quality Center and working/submitting tickets within Remedy help desk application.Accomplishments:
• Standardized Discoverer Report Publishing process using publishing tool, resulting in consistency, faster publication turnaround and team cross-training.
• Working with multiple business areas, migrated reporting from diverse presentation methods into Report Access Portal (RAP) for secured central access, scheduling, and usage analysis.

OMD and Discoverer reporting, basic Unix Administration, Planet Press specialized forms print server support, Updating processing scheduling, ADS Dispatching system support/vendor liaison, EDI invoicing implementation and maintenance.

• Account administrator in an NT multi-domain WAN
• Exchange mailbox, Distribution list and Public Folder setup and maintenance
• Network administration for Novell 4.11 then migration to NT 4.0
• End user training for email and Windows.
• Primary support for Marketplace IT personnel and Help Desk. Phone and on-site support for 10 main offices and 15 branch offices for OMD, Microsoft Office, terminal emulation software, terminal servers, hubs, printers.
• Worked with Telco providers and national Network Center to resolve WAN connection disruptions

Primary contact for 75 end users in 3 locations. Provided end user support for the OMD Application, WordPerfect, Lotus, cc:Mail, Windows, created accounts and maintained file system for Novell 4.1 file server, configured laptops for Sales Automation, trained and supported sales force for initial Sales Automation usage, assist billing during end-of-Month.

Scheduling nightly processing, editing nightly processing scripts using vi editor in Unix, distributing printed reports, control file maintenance in the OMD application, basic terminal and printer troubleshooting, special projects and helping MIS Coordinators and end users with PC and HP mini computer problems.Began as evening operator, transitioned to.