Lucinda Mcgregor Email & Phone Number

United States

Eagle, ID, US

Seattle, WA, US

US

• Manage team of 5 Payroll Analysts to prepare reports and process change requests. Lead projects to test new system enhancements customized for internal payroll systems.
• Saved thousands in labor costs by traveling across 3-state region to train employees in completing corrections to Kronos timekeeping system, coordinating all aspects of training and ensuring deadlines were met.
• Reduced payroll processing times and significantly decreased overtime costs by leading project to purge large datasets from Lawson system, maintaining security of data and complying with legal guidelines.

Roseland, New Jersey, US

• Held operational oversight of Comprehensive Outsourcing Division (COS). Managed cross-functional and often globally dispersed teams and led multiple projects concurrently for Fortune 500 clients such as NBC, DIRECTV.
• Drove client satisfaction rates significantly reducing payroll errors by creating a custom reporting tool to identify trends in errors during first-pass yield; later implemented across all ADP COS teams and clients.
• Built and managed top-performing team of 16 associates by promoting 2 Payroll Specialists to Team Leads and mentoring individuals to advance professionally across the ADP landscape.
• Standardized process across multiple teams by collaborating on corporate project to document step-by-step payroll processes, assisting in training and expediting client payroll.
• Cut payroll process time 33% by contributing to corporate project to streamline payroll process eliminating unnecessary steps without compromising quality and accuracy.
• Reduced payroll errors by training other managers on methods for identifying root cause utilizing fishbone diagram and 5 Why’s process.

Roseland, New Jersey, US

Held operational oversight of Comprehensive Outsourcing Division (COS). Managed cross-functional and often globally dispersed teams and led multiple projects concurrently for Fortune 500 clients such as NBC, DIRECTV, Virgin America, VMware, Salesforce, FMC, Arrow Electronics, DCP Midstream, JT3, Leidos, SAIC and CapGemini.

Honolulu, Hawaii, US

• Managed large-scale payroll operations for a family of companies under 1 umbrella. Worked with 2 different payroll systems and led 2 separate payroll teams.
• Ensured payroll complied with union guidelines by evaluating issues with Kronos timekeeping system and recommending system enhancements for achieving 100% accuracy.
• Analyzed and presented recommendation for new payroll system, outlining benefits and costs for management teams and gaining approval for purchase.

Bellevue, WA, US

• Led payroll process and contributed to change projects for new payroll systems and process improvements.
• Worked with IBM in creating Interface Design Document for SAP from call center scheduling system, developing test cases for employee payment process and training managers and payroll team on new process.
• Reduced system errors by drafting step-by-step process flowcharts and documentation.
• Developed training process to train new hires more efficiently.