Lucinda Thorley Email & Phone Number

Freelance Professional

Alderley Park, Alderley Edge, Cheshire, Uk

• Harmonised global processes, improved governance, compliance and end-user experience contributing as a key member of Programme Leadership Team for global programme implementing a new ‘On-Demand’ procurement system for indirect spend (~ $75m programme, impacting 16K users across 14 countries, spanning 4 continents).• Spearheaded the Change, Communications and Training work stream for all in-scope geographies.• Developed and executed the global Change, Communications and Training strategies, collaborating with the Leadership Team, to ensure alignment to, and support of, their individual work stream objectives.• Coached, developed and people-managed the global Training Team (3 direct reports; both internal and external resource) to enable them to meet performance objectives.• Created high quality, ad-hoc communications, targeting a broad range of audiences with different messaging requirements, in a timely manner and in line with strict corporate communications guidelines (global & local).• Directed change activities across all regions/countries and managed and supported local change resources, including the creation of a Global Change Toolkit - a one-stop template tool for specific communications/training guidance.• Initiated and led the Global Change Network to encourage peer knowledge sharing in a friendly, collaborative environment. • Liaised with 3rd party consultants (Ariba, Xoomworks, etc.), and cross-functional subject-matter experts to manage multiple external-facing communication messaging platforms (AZ suppliers).• Ensured cultural sensitivity embedded in the whole change management plan for the global market facilitating responsiveness to the individual needs of the specific regions.

Alderley Park, Alderley Edge, Cheshire, Uk

• Appointed as a key member of the Core Delivery Team, responsible for the Communications work stream at a global programme level for all in-scope geographies.• Developed and executed the global Communications strategy & plan, identifying target audiences, generating appropriate messages for each target audience, selecting the correct communications channel, and delivering on that strategy in a timely manner.• Created global programme communications and comms templates, liaising with regional/country teams to ensure messages are translated, tailored to local needs and disseminated in line with local communications culture and procedures.• Defined the visual identity for the programme globally, creating a professional and consistent ‘look’ to distinguish the programme from others in parallel.

Alderley Park, Alderley Edge, Cheshire, Uk

• Actively led multiple Project & Change Management assignments (both Business & IT) effectively and efficiently across the organisation (global scale), aligned to the strategic objectives of the business and managing/influencing key stakeholders. • Directed Change Management stream activities, including the creation and execution of the Change and Communications strategies/plans delivering the strategic objectives.