Lucio Hernandez Email & Phone Number

Houston, Texas, United States

13831 Northwest Fwy Suite 450, Houston, Tx 77040

• IT support to clients in Latin America countries.• Supports, manages, and ensures operating capability of both the LAN and WAN networks both wireless and wired are up for all hours of operation.• Installing, configuring, and perform regular updates on PCs, Servers, file servers, printers, copiers, and scanners.• Planning and implementing network security, including setting up firewalls, managing host security, regulating file permissions.• Document, inventory, and keep track of all IT related hardware, software, and licenses.• Troubleshooting computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties.• Support writers request for update or modification of reports including but not limited to report illustrations using Adobe Photoshop and Adobe Illustrator.

Houston, Texas Area

IT Project Coordinator Quality Assurance TeamManage IT projects and project segments by specified objectives and within specified resources. Coordinating activities and resources in support of technical projects.Duties: Ensuring that all field tech members understand the scope of the project and individual responsibilities. Communicating relevant information to all team members. Coordinating activities with Vendors and Suppliers. Assisting the project leader in various activities.Level 2 HITSecond point of access for IT queries by customers, providing answers and simple solutions to enable continued use of their IT systems.Duties: Log trouble tickets for clients. Troubleshoot computer hardware, software or network. Diagnose computer and application faults. Help users to get the most out of their applications. Install new software on users computers. •Evaluation and recommendation of company hardware and software. Provide good customer service to phone calls or emails. Manage and maintain a FTP server.

Managed company IT Support team, through subordinate’s managers. Facilitated the resolution of technical and business problems within scope of responsibility. Evaluated recommendations of others, deciding on course of action in ambiguous situations and applying innovative solutions. Exercises judgment within defined procedures and policies to determine appropriate action.Selected and evaluated personnel to ensure efficient development and operation of IT services, products and systems.