I'm developing my first projects as part of a team where we conduct planning, use GitLab for repository merging, and apply my Frontend skills, especially in React.js.

Provided assistance, management, and user support for the Naranja X ecosystem (Credit Card, Naranja X, Toque, Npos):- User support and assistance- Control of Onboarding processes- Control of blocked users and unblocking processes- Control of banking operations flow (transfers, deposits, payments, debts)- Loading user queries, requests, and complaints- Control of commercial users, commercial operations (Purchases, sales, payment methods)- Logistics tasks (Shipping, returns, card reader sales)- Control and management of tax status (Monotributo, SMEs, independents, businesses, companies)- Control and management of credit card operations for Naranja X, VISA, Master, American Express- User data management- Management of purchase disputes- Fraud management (tax fraud, scams, theft, self-financing)- Card logistics (product sales, application loading, delivery management, shipping)- Performed customer retention tasks for all products- Responsible for providing peace of mind and security to users by offering assistance and resolving their needs.Always maintained contact with colleagues, providing support for any queries as I was one of the few multi-skill agents in the account.Internally in Toque and Npos, I provided product management support as I specialized in the commercial area, even training several colleagues.Provided advice and follow-up to new colleagues, helping them get involved with the product and achieve suitable performance for assigned tasks.In 2022, I was in charge of my team for short periods as an authorized supervisor assistant.IT: Ticket loading in CRM and SAP, corporate use of Slack, Google Workspace, Microsoft Office, internal data management tools, and user control, botmaker.

- Control and management of account blocking and unblocking processes- Control and management of blocked and fraudulent users- Management of user documentation for unblocking processes- Management of user data and documentation for Onboarding processes- Ticket management- Management and control of user emails- Specialized user assistance and attention

- Logistics control- Stock control and management- Administrative management- Product dispatch- Stock loading and unloading

In my last year of school, I was selected to cover an internship at Tarjeta Naranja for the Logistics sector.