Grew the assigned territory business from $1M to $8M and successfully completed 20+ projects to date.

- Product Owner of a B2B E-commerce portal for healthcare medical organizations - Technical Lead in pre-sales demo sessions to present existing and future customers our latest features.- Oversee the integration of all software development teams and constantly prioritize backlog to ensure customer expectations are met.- Manage and oversee ongoing development of the portal working with Cloud Linux Servers, Apache, MySQL, PHP, Angular technologies.- Responsible for private cloud infrastructure design (Rackspace, AWS) including Cloud Databases, Cloud Servers, Load Balancers, IP, DNS, SEO and Performance Analysis.

As Program Manager I lead multi-functional core teams through process and deliverables; develope and manage the overall program plan; contribute to the development of product specifications and requirements; organize, plan and ensure the execution of all program components and deliverables through core and extended team members, managing the overall process of planning, developing and delivering product support to the organization. The scope spans elements of portfolio & life cycle management. This product support is in conjunction with Technical Managers for Customer Support Engineers responsible for providing post sales technical support to both field support personnel and customers in a specified area. PMI certified, with financial expertise and ability to assess forecasting input for resources assessment; Ability to manage multiple tasks simultaneous and work independently to meet identified objectives. Must host and coordinate global conference calls to a variety of internal stakeholders.

Pre-sales engineer responsible for the design of Unified Communications solutions for the US enterprise market (working with multi-million dollar projects), including IP telephony, IVRs, Contact Centers, Reporting, Conferencing, Power Systems (UPS), Networking, Implementation Services, Advanced Professional Services and Maintenance.Acting as subject matter expert for other pre-sales engineers within the company and members of the Business Partners community. Instructor certified with the highest level of certification in the company (Avaya Certified Expert – Enterprise Solution Architect) in charge of delivering knowledge transfer sessions in different cities of Latin America and the US.

Responsible for the pre-sales meetings, start-up, hiring, and operations, in a new business process outsourcing project for a customer in the US market (Nuvox Communications). It was a telecom grooming project, identifying optimal circuits re-arranging customer’s loops in a way that will cut costs and optimize their network. The team was composed by 6 telecom technicians and engineers, analyzing the existing circuit and identifying a new optimal path on the network, setting up the cutover date with the customer and the Local Exchange Carrier. This was an off-shore operation developed 100% in US English.

Leadership of a team of 10 IP install engineers in an off-shore outsourced operation for the customer Verizon Business, Setting up internet dedicated links (T1s) configuring Cisco edge routers, IP routing, Frame Relay, ATM, DS0, DS1, T1, BGP4, DNS and SMTP. This was an off-shore operation developed 100% in US English.