Lucio De Biasio Email & Phone Number

Current position: Head of Delivery, Project and Service ManagementLeading teams to ensure successful delivery of client projects on time and on budget.In the Digital Transformation Strategy of Ricoh my role is mainly focused on • Service Design of new innovative services in order to let Ricoh step in and develop value in new areas of business. • Build and/or adapt processes leveraging efficiency already existing in the traditional business to be applied and maximized also for new areas of service deliveryDefinition and governance of proper KPIs and the continuous service improvement approach are in place to actively contribute to Ricoh success and to customer satisfaction;Responsible for Service Management and continuous improvement, SLA measurement and continuous improvement, mitigation of the risks, resolution of service issues and escalations.• Supporting the account manager in identifying new opportunities, developing proposals for the evolution and continuous improvement of the business relationship following the best practices for managed services; • coordinating projects ensuring a high quality of deliverables and respecting predefined budgetary and planning constraints.

Listed skills include Outsourcing, Vendita Di Soluzioni, Gestione Account, Management, and 23 others.