Lucio Lopez Email & Phone Number

Los Angeles County, California, United States

Greater Los Angeles Area

Handled and sorted all mail and packages for USPS, Amazon, FedEx, and DHL.

Greater Los Angeles Area

Customer Service managementUnderstand airline codingAssist all incoming and outgoing passengers.Direct passengers to their Airline terminal, gate, insure safety,and security.Handled forecasting, departure, airline members, lounge access,closing, handicap, and delay reports.Learn and use LAMS Qantas Customer Service Management System and Amadeus Airline Management System

Greater Los Angeles Area

Managed 32 Employees in my department.Focus diligently on quality of service.Hired trained, motivate new, and existing associates.Forecasting on a weekly basis and analysis reports.Safety of our guests is the team's number one priority.Schedule according to needs, meetings, training, and perform MODshifts.Control daily, labor costs, expenses, and focus on revenue growth.Respond to guest complains, request, and apply resolutions.Always kept my department within the yearly budget.Establish business relationships to neighboring businesses.Focus on 5 major goals: Service, revenue, labor costs, expenses, and teambuilding.

Greater Los Angeles Area

Worked closely with Front Office Management.Checked In / Checked Out Guests.Performed duties in areas as needed (Graveyard Shift Audit, MorningShift, Afternoon Shift, and produced daily reports.)Listen to guest complaints, request, and apply resolutions.Perform MOD duties as needed.Managed 14 employees in my department.Provide extra care for HHonors members, VVP, and VIP.

Greater Los Angeles Area

Managed daily supply to F&B outlet of big three (Glassware, Silverware,Flatware).Hired, trained new and existing associates.Managed the inventory for kitchen and restaurant supplies.Maintain cleanliness of the entire kitchen 24/7.Managed 27 employees in my department.Monitor, control labor, and other costs.Prepared and maintained the cleanliness of Café Sierra Buffet. Conduct meetings, as needed, MOD duties, and other hotel activities.Establish and maintain good business relationships with otherdepartments.

Hawthorne, Ca

Assisted the Director of Food & Beverage and Director of Operations onthe daily activities of the restaurant, room service, bar, and banquet.Hired, trained new and existing associates.Monitored, maintained food quality, quantity and presentation daily.Inventory food, beverage parr and supplies.Monitored and controlled labor cost and other related expenses.Established a good relationship with existing and new clientele.Audited at the end of the shift and balance the financial reports.Managed 18 Employees in the restaurant.

Greater New Orleans Area

Assisted the owner (chef) on remodeling the existing restaurant.Worked with owner to purchase kitchen, dinning, and bar equipment.Hired and trained employees.Worked with the owner on menu development and testing.Established relationships with suppliers.Worked on budgeting, advertising, and sales process.Tailored catering menu.Developed good relationships with the community and businesses.Worked with owner on the final details for the opening.Managed 18 Employees in the restaurant.

Greater Los Angeles Area

Call existing and new company for business opportunity.Follow up prospect and tentative account through phone, e-mail.Prepare contract and other convention requirement to a definite account.Travel to my territorial area ( Western Region ) visiting clients, do Hotel Presentation, work with client according to their needs. Get to know its other and develop friendships. Identify business opportunities, Do a site inspection with the clients, Spark the client’s interest in our Hotel.Attended HSMSI Convention, BTI Convention.Booked more rooms and events.

Greater Los Angeles Area

Assist the Restaurant Manager on all the restaurant activities.Hire, trained all restaurant associates according to Hilton Standard of Service, employee counseling, documentation. Prepare training materials, (presentation, hand out, procedures).Developed and maintained positive employee relation, moral building technique to insure smooth operation and optimum customer satisfactionPrepare daily schedule, Payroll report, Work on day to day activities ( Seafood buffet, daily specials, and other seasonal promotion ).

Greater Los Angeles Area

Assist the Restaurant Manager on all the restaurant activities.Trained restaurant associates of approximately –30- employees.Developed and maintained positive employee relation, moral building technique to insure smooth operation and optimum customer satisfaction.Update menu, table set up and daily buffet presentation.Create ideas to promote the restaurantInitiate Customer follow up within 1-3 days following large events for future business bookings.To be proactive in prospecting / creating new restaurant business.

Greater Los Angeles Area

Supervised the quality, quantity and presentation of all food and beverage going up to the roomsImplement the Hilton service standard and procedure.Trained & motivate associates, prepare duty schedule, assign side duties, stock inventory and requisition.Do the pre-shift meeting, grooming, up to date activities, and attendance. Attentive to VIP and special hospitality function

United Arab Emirates

Pioneer of opening the first 5-Star ResortManage five star fine Dining experience, side table flambé soup, salad, main course, dessert, coffee.Maintain inventory of fine wine selection fine liquor..In charge of the President Palace preparation & service for their State events. Foreign countries President, King, Queen visiting the country. Held for 7 years during my tenure.Communicate and administer selling strategy for F&B Outlets business to all internal parties.To maintain all restaurant and bar standards as per current standard.Consult and effectively and positively manages changes in operation, policy and procedures with direct reports.To provide regular feedback on progress/reports/magazines within the industry and how new maybe applied to our product.Implement the Sheraton Quality Service Standard.Hired and trained Restaurant associatesCreate varieties of concept and restaurant promotion. (Seafood, Asian, Swiss, Middle eastern, European, Indian specialty buffet ).Held three more position in F & B. ( Assistant Room Service Mgr, Beach and Pool Manager, Mexican Restaurant Mgr. during that 10 years tenure.

Banquet Waiter To Banquet Captain

Training for the first 3 months for the hotel openingSet up, service and cleanup banquet event (breakfast, lunch, dinner)Prepare table plan for eventsMaintain linen, beverage, supplies parrInventory, purchasing supplies.

Associate'S Degree, Hotel And Restaurant Management, Graduated

Activities and Societies: Play basketball, guitar, billiard, swimming, bike, association member

Vocational, Food And Beverage

Activities and Societies: Fine Dining side table cooking

Microsoft Office Suite, Computer Technology/Computer Systems Technology

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