Lucio Tiberi Email & Phone Number

Lead AI and OpenAI Go-To-Market strategy and execution for North America.

Redmond, Washington, United States

Drive Go-To-Market strategy for Analytics business in US.

Redmond, Washington, United States

Business Development and GTM execution for Azure IoT in US

Greater Seattle Area

In this role in HQ Lucio isworking closely with Services sellers and delivery field to build new offerings on Internet of Things (IoT) and Artificial Intelligence to help our customers to take full advantage of Microsoft AI in their Digital Transformation journey and be the next disruptor in the industry.

Redmond, WA

Lucio is part of the Data and Artificial Intelligence technology managing a large team and responsible for US West technical delivery.Our goal is to help customers to use the power of data to make better business decisions and have competitive advantage using our technology.

Redmond, WA

As Senior Business PM in the WW Premier offering team, Lucio is responsible for the PSfD (Premier Support for Developers) offering of a multi-million business, including strategy definition. GTM creation, execution and landingLucio is also responsible to ensure the sellers, operation, readiness, delivery team and other key partners are aligned with the.

Redmond, WA

PFE (Premier Field Engineering) is the support organization for enterprise customers in Microsoft.Lucio’s primary role is to provide top class service to Premier customers managing technical resources, analyzing customer feedback, handling customer escalations and ensuring the service is executed adhering organization policy and guidelines, but at the same.

Led EMEA Solution Support delivery team, here are the key responsibilities and impact:- Defined Support processes for solutions in collaboration with business groups.- Defined and implement the updated support policy for HMC (Hosted Messaging and Collaboration) and managed the end of life support execution and communication.- create and managed readiness.

He was the Solution Escalation Engineer for complex hosting technical scenario to assigned enterprise accounts. He covered all technical support aspects (technical support, escalations, training, content creation, etc). These were additional tasks/duties he performed:- Part of a project core team for two years. Project manager to build a video to increase.

Microsoft Exchange technical support role for enterprise customers. These are some examples of the impact he made:- Large manufacturing company. Critical situation with high visibility. The Italian General Manager was involved. He was the lead support engineer to manage the issue from the beginning to resolution.- Large gas supplier company. Worked onsite.

In a post-sales environment, I provided guidance around operational excellence and product usage optimization for Premier clients and partners.I was focused on managing the relationship between the customer and Microsoft Premier Support and helping customers to get the most from their support contract. I highly developed my personal skills of customer.

I started as a PC operation engineer in the IT department. I was the system administrator of the bank (including network LAN and Security). I have worked with several technologies and also beyond my area (mainframe, RISC AIX, etc).These were my responsibilities:- 3rd level support for PC environment- Manage a vendor as a 3rd level support- Escalation point.

Diploma, Information Technology

Diploma with 60/60.

Microsoft Professional Program, Data Science Certificate, Certified

Education record

Activities and Societies: MCSE+I certification – 2001 CNE (Certified Novell Engineer) – 1999 ITIL foundation certification – 2002 Project.

Itil

Activities and Societies: ITIL Management Essentials Foundation (EMEA)