Lucio Tiberi Email & Phone Number

Lead AI and OpenAI Go-To-Market strategy and execution for North America.

Redmond, Washington, United States

Drive Go-To-Market strategy for Analytics business in US.

Redmond, Washington, United States

Business Development and GTM execution for Azure IoT in US

Greater Seattle Area

In this role in HQ Lucio isworking closely with Services sellers and delivery field to build new offerings on Internet of Things (IoT) and Artificial Intelligence to help our customers to take full advantage of Microsoft AI in their Digital Transformation journey and be the next disruptor in the industry.

Redmond, Wa

Lucio is part of the Data and Artificial Intelligence technology managing a large team and responsible for US West technical delivery.Our goal is to help customers to use the power of data to make better business decisions and have competitive advantage using our technology.

Redmond, Wa

As Senior Business PM in the WW Premier offering team, Lucio is responsible for the PSfD (Premier Support for Developers) offering of a multi-million business, including strategy definition. GTM creation, execution and landingLucio is also responsible to ensure the sellers, operation, readiness, delivery team and other key partners are aligned with the strategy,

Redmond, Wa

PFE (Premier Field Engineering) is the support organization for enterprise customers in Microsoft.Lucio’s primary role is to provide top class service to Premier customers managing technical resources, analyzing customer feedback, handling customer escalations and ensuring the service is executed adhering organization policy and guidelines, but at the same time accommodating customer needs. Results were excellent YoY exceeding all the items in the scorecard: CPE, Utilization, Engineer satisfaction, etc.In 2013 took over the Windows 8.1 Application Consult WW program. Reached more than 2000 developers with technical consultation and training. Influenced the publishing of more than 2000 apps in the store with 500 of them as quality apps. Lucio led the overall program managing the program execution, process and coordination with key partner and stakeholders. The program has been confirmed for the following year with a funding increase of 200%Co-led the US West Portal. An innovative way to increase region identity, collaboration and communication.

Led EMEA Solution Support delivery team, here are the key responsibilities and impact:- Defined Support processes for solutions in collaboration with business groups.- Defined and implement the updated support policy for HMC (Hosted Messaging and Collaboration) and managed the end of life support execution and communication.- create and managed readiness for the Solution Support team- Created the first developer service catalog for EMEA (more than 29 services)- Built engineer's Developer community. From 3 to 50 engineers in less than 3 years. - Drove the Windows 7 App Compat initiative in EMEA, with a great partnership with Sales team in MEA (helped to deploy several Windows 7 desktops). - Redesigned the portal and restructured our developer offering- Created new hires roadmap for developer technology.- Main point of contact for the field (SE/TAM) to build customer’s proposal (Solution Support, Developer, BPOS).- Built business forecasting (Work Force Plan) and resource allocation.- People manager of 15 people across EMEA- Talent management. Coached team to improve performance.- Team escalation management. Managed team escalation with other groups to ensure management visibility and support.- Service Delivery responsibility in EMEA: CPE, case wellness, resourcing, dispatching, utilization, etc.- Team budget control- Land changes in the organization:o Developer – created a tech lead group and led the technical communityo HMC –Managed end of life support.o Solution Support/Application Management – Transitioned Solution Support customers to the new offering.

He was the Solution Escalation Engineer for complex hosting technical scenario to assigned enterprise accounts. He covered all technical support aspects (technical support, escalations, training, content creation, etc). These were additional tasks/duties he performed:- Part of a project core team for two years. Project manager to build a video to increase awareness of the overall initiative. I managed a virtual remote team of 5 people. - Reorganized the SharePoint website.- Organized the global offsite (logistics and agenda)- Formalized team deliverables (early release of the service catalog)- As part of the talent program, Lucio created and proposed to Italian leadership team the project “How increase the Microsoft image”- Wrote several KB articles and other technical content (workshops and Solution Assessment template)

Microsoft Exchange technical support role for enterprise customers. These are some examples of the impact he made:- Large manufacturing company. Critical situation with high visibility. The Italian General Manager was involved. He was the lead support engineer to manage the issue from the beginning to resolution.- Large gas supplier company. Worked onsite directly with customer on critical outage that impacted all users. Lucio led the engagement end to end, including managing customer expectations, technical support and coordination with other resources and escalation to Product Group. - He led the Italian newsgroups forums support for XBOX Live launch.- Participated in the EMEA project to outsource some reactive reactive support volume to low labor market. Redesigned the roles definition for engineers to support the change.

In a post-sales environment, I provided guidance around operational excellence and product usage optimization for Premier clients and partners.I was focused on managing the relationship between the customer and Microsoft Premier Support and helping customers to get the most from their support contract. I highly developed my personal skills of customer relation management and of issue management also achieving the ITIL foundation certification.

I started as a PC operation engineer in the IT department. I was the system administrator of the bank (including network LAN and Security). I have worked with several technologies and also beyond my area (mainframe, RISC AIX, etc).These were my responsibilities:- 3rd level support for PC environment- Manage a vendor as a 3rd level support- Escalation point to our vendors: Microsoft, Novell, IBM, Reuters, etc- Integration of the LOB application (working with the business leads to explain the technical implication)- Definition and document procedure/tools/policy to monitor the platform 24x7 - Ensure that HelpDesk was trained and has the technical documentation and KB.- Monitor infrastructureIn the last 3 years I was a supervisor of the PC support and I coordinated three people + 2 vendors. I drove their dev plan, the service coverage (shifts, holidays), data reports, uptime, and new feature implementation.

Diploma, Information Technology

Diploma with 60/60.

Microsoft Professional Program, Data Science Certificate, Certified

Education record

Activities and Societies: MCSE+I certification – 2001 CNE (Certified Novell Engineer) – 1999 ITIL foundation certification – 2002 Project.

Itil

Activities and Societies: ITIL Management Essentials Foundation (EMEA)