Lucius Robinson Email and Phone Number

Provide excellent customer service support to approximately 30,000 medical providersServes as contact and responder to all provider related inquiries for a third of current network totaling approximately 30,000 providers.• Directs and prepares provider applications and contracts for credentialing.• Actively recruits and negotiates contracts for optometrist and ophthalmologist to join network. • Answer questions regarding claims, making decisions on payments to retain in network providers.• Evaluates and resolves incidents between patients and doctors office.• Accurately directs and audits contract information and data entry.• Actively tests and reports coding errors on new primary operating system prior to implementation.

With general direction, assess needed improvements for technical, sales and communication skills; work effectively with business partners to design, develop and deliver customer service. • Mentor new hires and employees that require assistance acclimating to their new roles within the organization• Support internal projects between call center operational activity• Collaborate an interact with Benefit Managers, Providers, and Customers in a timely and efficient manner• Provide accurate information regarding Superior Vision benefit coverage• Assist internal and external customers with locating the most pivotal personnel depending on their needs

Contributed to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. The job deployed partners and delegates tasks so that partners can create and maintain the Starbucks Experience for customers. Responsible for modeling and acting in accordance with Starbucks guiding principles. • Acts with integrity, honesty and knowledge to promote the culture, values and mission of Starbucks. Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift• Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager• Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs