Experienced Manager with a demonstrated history of customer relations, including new customer acquisition, retention, and reactivation, as well as VIP relations. Strong professional with 11 years of being a part of remote multi-cultural teams that worked both as an in-house manager and a freelance manager. A curious and ambitious person with a particular interest in developing in programming, creating, optimizing, and automating workflows, graphics design, software QA, and any other fields that may be needed in a fast-growing environment.Measurable results:As (Technical) Customer Support Representative - Tier 2 (Hubstaff):- I'm constantly securing a high Customer Satisfaction score (86% with a target of 75%).- Currently, I'm the only CSR that can handle API-related questions.- Acquired the deepest product knowledge and was promoted to Tier 2 in just a year.As a Senior VIP relations Specialist (and Customer Support Manager):- At PokerStrategy.com:• Built and maintained relations with over 300 of VIP-players.• Due to my efforts, the Russian Community was able to maintain the highest retention rates and scored well on satisfactory scores (in comparison with other language communities).- At SpinLegends.com:• Built relations and took care of the administration of around 100 VIP players with almost daily contact.As an Educational Content Manager (Educational Videos Manager) at PokerStrategy.com:• Managed yearly budgets for the educational content of over $200k.• Scheduled a video release plan with up to 21 videos weekly.• Worked with up to 60 contractors on a monthly basis, including billing and documenting.As an Operations Manager at SpinLegends.com:• Created an automated system for auditing players' monthly results that saved the company at least one full-time position, helped to gain a significant speed advantage over the competition and increased customer experience.