Aspiring IT professional with a strong foundation in computer hardware, network configurations, and troubleshooting. Recently completed a rigorous 12-week boot camp with JUST IT, where I gained hands-on experience with various software and worked towards gaining industry-recognized certifications, including CompTIA A+ and MD-102. Proficient in Microsoft Intune and Active Directory.Currently serve as an IT Support within a small business, where I collaborate with a small team to swiftly respond to internal user-generated tickets. My role typically requires proficiency with Azure Active Directory, encompassing user creation and management and my responsibilities also span 1st line support.Before diving into the world of IT, I built a solid career in retail customer service leadership. Over a decade of experience leading teams of 20+ professionals honed my leadership skills and sharpened my ability to tackle complex issues. During this time, I successfully spearheaded the profitability of the Home Department through meticulous analysis of commercial reports. My IT journey is fueled by a passion for technology and a relentless pursuit of knowledge, complemented by my background in psychology, which has equipped me with excellent communication and interpersonal skills. I'm committed to breaking into the IT field and leveraging my unique blend of experiences to make a meaningful impact.