Luckman Bhaimiya Email & Phone Number

Greater London, England, United Kingdom

• Provide technical support for 1500+ students and 200 staff members at Stepney All Saints School, ensuring timely resolution of hardware, software, and networking issues in line with SLAs.• Manage over 70 wireless access points, optimizing WiFi coverage and performance for students and staff.• Managing and maintaining Active Directory, DHCP, DNS and group Policies.• Administer security adherence through Sophos Central• Prep different images using Systemprep and image using Microsoft Deployment Toolkit (MDT)• Coordinate with 3rd party vendors and service providers for procurement and installation of network and other equipment• Create user guides and technical documentation to assist with common tasks and issues.

United Kingdom

• Resolve tickets created by team members within the time limit set out by management.• Logging and updating tickets with relevant information for the team to be kept up to date. • Regularly Communicate with users over Microsoft Teams to understand their IT issues, and provide solutions using jargon-free language to ensure maximum user satisfaction• Use Azure Active Directory to monitor sign-in and mange user accounts. • Assist and provide help to colleagues when needed and escalate issues I’m unable to resolve. • Deal with technical issues relating to Microsoft 365• Generate weekly reports for Malware/Phishing attempts across the organisation. Also create reports for weekly Sign In, Compromised Users, Spoof/Phishing mail, Mail Flow Status, Dmarc reports, Teams Usage and Service Health

London

London, England, United Kingdom

• Managed Home department and planned, delegated and lead tasks executed by department colleagues.• Analysed commercial reports to generate profit for home department. Hit weekly and periodic KPIS for budget by studying strengths and opportunities.• Oversaw store operations with a team of 15+ colleagues dealing with 1000+ customers a day.• Managed performance by motivating and coaching the team or individuals when needed.• Resolved escalated, internal and external queries, problems, and complaints from staff and customers on a daily basis.

London, England, United Kingdom