Lucky E Email & Phone Number

• Provided field support for installing and configuring basic automation on users' devices, encompassing workstations and network devices to improve performance.
• Installed or removed end-user technology and software and updated the inventory of end-user technology and software assets-dual, ensuring optimal performance and reliability.
• Conducted network equipment racking and labeling according to industry standards and client requirements.
• Configured and tested remote access solutions for Network Devices, enabling secure and efficient network infrastructure management.
• Collaborated with network engineers and IT teams to troubleshoot and resolve technical issues related to network equipment installations.
• Conducted site surveys and assessments to identify project requirements and ensure successful implementation of solutions while confirming with the end user that the solution provided is satisfactory.

Ontario, Canada

• Managed customer inquiries and achieved a 97% customer satisfaction rate by resolving issues efficiently and exceeding service level expectations.
• Collaborated with internal teams to implement a customer feedback loop, leading to a 20% reduction in response time to customer concerns and a 25% increase in process efficiency.
• Maintained accurate records of customer interactions and transaction details, leading to the identification of service quality improvement areas, resulting in an increase in service quality ratings within six months.
• Supported the logistics team in coordinating shipments, contributing to increased on-time delivery rates and a 5% reduction in shipping costs.
• Performed work in accordance with account-specific standard operating procedures at acceptable productivity levels.
• Collaborated with cross-functional teams to streamline supply chain processes.

• Administered and maintained the company's Windows and Linux-based systems, with a focus on ensuring high availability and optimal performance
• Provided technical support and troubleshooting for network infrastructure and server systems.
• Contribute to developing, maintaining, and periodically testing disaster recovery plans, ensuring business continuity for all core services and critical applications.
• Configured an automated Windows deployment environment and troubleshoot system failures and LAN connection for network devices.
• Managed Active Directory, including user accounts and group policies, and granted access and privileges to centralized systems according to an established approval process.
• Mitigated device and network outages by conducting regular preventive maintenance and system updates, recommending and encouraging established production workflows and best practices.

Federal Capital Territory, Nigeria

• Provide technical support for new integration, monitor performance statistics for incident and fault resolution, perform health checks, conduct log analyses on all network security nodes, and document network problems.
• Participate in deploying, integrating, and configuring all new network security solutions and drive enhancements to existing security solutions in line with the best operating procedures and standards.
• Performed network asset management, including network diagrams and component inventory maintenance.
• Gave timely response and resolution to IT issues, increasing customer satisfaction by 40%.
• Serviced and replaced hardware devices, leading to a 20% decrease in system downtime.
• Conducted training on hardware and software for support personnel.

Abuja, Federal Capital Territory, Nigeria

• Planned, designed, and managed computer Network and Management (LAN & WAN) projects.
• Provided level 1 support to end-users, installing and configuring structured network cablings such as STP, UTP, and coaxial cables.
• Installed and configured LAN and wireless networks with active components such as routers, switches, and access points.
• Identified, designed, and Implemented LAN topologies and monitored the network to identify patterns in user activity.
• Configured Windows software update service and installed service packs and drivers to improve computer efficiency and performance.
• Carried out daily proactive and reactive monitoring of all devices for critical infrastructure, hub, and transport devices that consist of core network elements.

Central Business District Herbert Macaulay WAY P.M.B. 190 Garki Abuja Abuja, Nig

• Responsible for operation and maintenance of NNPC PABX Lines. Operation & Maintenance of NNPC LAN.
• provided ip phone services (VOIP) SUCH AS Installation of IP Phones and configuration of new extension numbers for various departments within the organization.
• Troubleshoot faults on both Digital and analogue phones.
• Design and implementing of the UTP Cabling work-node to rack fixing and patch panel termination.