Lucky Kumar Email & Phone Number

Sahibzada Ajit Singh Nagar, Punjab, India

Roles and responsibility*Drive Customer Success Outcomes and results*Reduce churn, and increase renewal rates *Expand the revenue in the accounts via cross-sell and up-sell*Influence future lifetime value through higher product adoption, customer satisfaction. *Drive new business growth through more outstanding advocacy and reference-ability*Recruitment of highly experienced leaders for each functional role in the team. *Creating a rapid onboarding process for new team members.*Foster collaboration within the team and across the customer lifecycle*Always ensuring a positive environment for the team, even under stress.

Chandigarh, India

Roles and Responsibility*Hiring of Customer Success Managers to onboard the company.*Creating a strong team culture with regular meetings and resolving issues on time. *Be an example by taking hands-on approaches with customers and sharing reports both in terms of operational effectiveness and client communication.*Optimize, oversee and manage all relevant execution processes, smooth customer experiences, and also optimize for customer satisfaction.

Gurugram, Haryana, India

roles and responsibility*Advocate for the company*Onboard new customers*Follow up on renewals.*Build relationships between customers and the support team.

Master Of Business Administration - Mba, Computer Science

Bachelor Of Technology - Btech, Computer Science