Lean & Six Sigma certified with over 12+ years of experience in Operations. Effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity, assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed worth ethic.Responsible for leading, directing and managing all process operations to ensure consistently high level of service, profitability and compliance• Managing all aspects of business operations• Planning and coordinating project work• Overseeing the supervision of employees• Ensuring that each department operates in compliance with all legal requirements• Keeping abreast of emerging technology changes and innovations• Conducting annual performance reviews of all team member• Maintaining a clean, professional and safe working environment• Keeping an eye on the operational budget• Keep track on SLA & KPI metrics• Clearly communicating instructions and information to team• Encouraging, identifying and developing best practice strategy• Planning and facilitating all training needs of team• Participating in the recruitment process• Keep track on deliverables and deadlines• Preparing budgets and operational plan• Ensuring SLA & KPI metrics are green and team is adhering SOX requirements• Planning all training need for new joiner in the team• Monthly connect with all stakeholders on governance• Prepare regional & Cluster governance performance deck• Organize fun activities / Team building activities for positive energy in the team