● Managing inbound requests from customers in a prompt and professional manner● Identifying and assessing customers’ needs to achieve satisfaction ● Escalating complex requests through appropriate channels ● Following up with customers to ensure resolution ● Occasionally calling customers to resolve issues quicker (in the event of prolonged email back and forths) ● Keeping records of customer interactions, process customer accounts and file documents

- Scope and develop a learning program that will cultivate the talent within the growing technology division.- Identify the learning needs and competencies required to scale capabilities within the team to address new areas of business.- Support the development of curricula, learning paths and training material that will support performance improvement and career development for technology staff.- Lead the implementation and ongoing management of the learning programs.-… Show more - Scope and develop a learning program that will cultivate the talent within the growing technology division.- Identify the learning needs and competencies required to scale capabilities within the team to address new areas of business.- Support the development of curricula, learning paths and training material that will support performance improvement and career development for technology staff.- Lead the implementation and ongoing management of the learning programs.- Facilitate relevant “in-house” technical training sessions, both online and face to face. Show less

1. Launch facilities: - Conduct facility assessments to identify departmental stations and network availability.- Facilitate the setting up of profiles for site champions and key persons within the facilities.- Train site champions on key features within the system, i.e: adding users, disabling users, adding billing information, stock intake etc. - Setup the various stations with tablets and test the Elephant software in real-time.- Conduct general training for all users at… Show more 1. Launch facilities: - Conduct facility assessments to identify departmental stations and network availability.- Facilitate the setting up of profiles for site champions and key persons within the facilities.- Train site champions on key features within the system, i.e: adding users, disabling users, adding billing information, stock intake etc. - Setup the various stations with tablets and test the Elephant software in real-time.- Conduct general training for all users at the facility. 2. Customer support/aftercare: - Provide on-the-ground support for facilities whenever the need arises. - Enable/equip site champions to be able to conduct some basic troubleshooting on their own.- Frequent visits to facilities to ensure they are using Elephant OS most effectively and efficiently - Provide support for facilities in nearby regions/locations. Show less

-Develop, implement, and analyze training metrics; creation of custom reports to support business leader needs-Develop eLearning content, in support of business and function objectives; effectively consult with subject matter experts to create effective training.-Support the Talent Management function with objectives including the Performance Management technology platform-Maintain training records and ensure accuracy

- Provides technical support for end-users on routine hardware and software problems including operating system support, application support, system access problems, and database support.- Identify and troubleshoot account and access related issues, including password changes, identity verification, and support for alternate access.- Keeps current with rapidly changing technologies, computer utilities, and tools.- Manage and analyze data collation initiatives related to project… Show more - Provides technical support for end-users on routine hardware and software problems including operating system support, application support, system access problems, and database support.- Identify and troubleshoot account and access related issues, including password changes, identity verification, and support for alternate access.- Keeps current with rapidly changing technologies, computer utilities, and tools.- Manage and analyze data collation initiatives related to project activity- Respond to general queries related to the services supported by the team, redirecting and/or escalating as required.- Follow instructions, either written or in diagram form, in order to set up a system or fix a fault.- Investigate and escalate bugs when they do occur and logging the queries of customers and employees.- Gather product requirements and align them with business goals. Show less

Virtual teacher training on modern teaching methodologies including (but not limited to); vision and planning, classroom culture and checking for understanding.

Offer homework help to highschool and college students over the Internet

- Used 21st century teaching skills to facilitate learning in literacy, numeracy and sciences.- Set achievable short and long term visions and goals for learners.- Organized leadership and career talks to help assist learners in leadership and career decisions.- Collaborated with classroom teachers to promote teamwork and efficiency in lessondelivery.- Organized workshops and seminars to help improve teaching methodologies and best practices.- Partook in community… Show more - Used 21st century teaching skills to facilitate learning in literacy, numeracy and sciences.- Set achievable short and long term visions and goals for learners.- Organized leadership and career talks to help assist learners in leadership and career decisions.- Collaborated with classroom teachers to promote teamwork and efficiency in lessondelivery.- Organized workshops and seminars to help improve teaching methodologies and best practices.- Partook in community sensitization on the importance of education. Show less

- Politely answered inbound calls and responded to customers inquires in a timely manner.- Escalated complex customer’s unresolved complaints to the back office staff for further assistance.- Provided customers with latest information of new/existing products and services.- Documented each interaction with customers using the appropriate CRM tool.- Collaborated effectively with members of my team to ensure the set K.P.Is where met and surpassed where possible.

- Used 21st century teaching skills to facilitate learning in Chemistry.- Ensured the prompt development of lesson plans and lesson notes required for specific lessons.- Organized leadership and career talks to help assist students in leadership and career decisions.- Collaborated effectively with teachers to promote teamwork and efficiency in learning.- Assisted in overseeing the compliance by students and teachers in school activities.

Ensured the development of lesson plans and lesson notes. Assisted in overseeing the compliance by students and teachers in school activities.

- Ensured proper documentation of login and logout for members of staff in the FCC unit.- Carried out routine checks on heat exchangers, pumps and gas lines.- Collaborated effectively with other units within operations.