Lucky Christopher Chen Email & Phone Number

Jakarta, Jakarta, Indonesia

- Lead end-to-end management of high-impact projects across diverse sectors, enhancing digital engagement and client satisfaction through regular progress reviews and strategic planning sessions to ensure alignment with business objectives.- Define project scopes, develop timelines, and allocate resources to optimize project delivery, minimizing budget overruns while ensuring adherence to schedules.- Establish Agile frameworks to improve adaptability and responsiveness to evolving… Show more - Lead end-to-end management of high-impact projects across diverse sectors, enhancing digital engagement and client satisfaction through regular progress reviews and strategic planning sessions to ensure alignment with business objectives.- Define project scopes, develop timelines, and allocate resources to optimize project delivery, minimizing budget overruns while ensuring adherence to schedules.- Establish Agile frameworks to improve adaptability and responsiveness to evolving client needs, effectively reducing project delays and increasing team efficiency.- Implement performance metrics and project tracking tools, providing data-driven insights for continuous improvement and informed decision-making.- Conduct post-implementation reviews to identify areas for improvement, strengthening long-term client partnerships. Show less

Jakarta Metropolitan Area

- Managed the strategic development and optimization of a diverse suite of customer engagement and marketing automation products, including Salesforce, Twilio, Adobe, Braze, and Meta WhatsApp, to drive impactful digital engagement solutions.- Worked closely with cross-functional marketing and sales teams to integrate and streamline product features, minimizing manual processes and significantly improving campaign efficiency and execution.- Delivered comprehensive training and support to… Show more - Managed the strategic development and optimization of a diverse suite of customer engagement and marketing automation products, including Salesforce, Twilio, Adobe, Braze, and Meta WhatsApp, to drive impactful digital engagement solutions.- Worked closely with cross-functional marketing and sales teams to integrate and streamline product features, minimizing manual processes and significantly improving campaign efficiency and execution.- Delivered comprehensive training and support to both internal and client teams on platform best practices, boosting product adoption and empowering teams to maximize each tool’s capabilities.- Conducted in-depth performance analysis across products, generating insights that guided future marketing strategies, optimized ROI, and strengthened customer satisfaction. Show less

Jakarta Selatan, Jakarta, Indonesia

- Designed and automated a job scheduler to consolidate data from multiple databases, enhancing reporting workflows and reducing manual data handling.- Developed a centralized web-based platform for internal data requests, streamlining communication between branch offices and headquarters and improving data consistency.- Built a transaction tracking portal, providing real-time access to transaction history for each merchant, boosting data accessibility and operational efficiency.

Master'S Degree, Computer Science, 3.75

Bachelor'S Degree, Computer Science