As a director of operations at Technology Hub Inc and a senior sales manager at Excelon Solutions, I have 14 years of experience in leading and managing IT projects, teams, and resources for various clients and industries. My mission is to deliver high-quality IT solutions and services that meet the needs and expectations of customers, stakeholders, and partners, while optimizing the operational efficiency and performance of the organizations I work with.My core competencies include customer relationship management (CRM), human resources (HR), IT benchmarking, business planning, executive search, team building, and technical recruiting. I have successfully implemented CRM and HR systems and processes that enhanced customer satisfaction, retention, and loyalty, as well as employee engagement, development, and retention. I have also applied IT benchmarking tools and methods to evaluate and improve the IT capabilities and outcomes of the organizations I work with, as well as to identify and pursue new business opportunities and markets. Additionally, I have demonstrated skills in business planning, executive search, team building, and technical recruiting, which enabled me to design and execute strategic plans, recruit and retain top talent, foster a collaborative and innovative culture, and deliver results that exceeded expectations.