• Implemented and managed wide range of recruitment projects and key accounts • Responsible to manage P&L, quarterly and annual budget and prepare forecast reports• Skilled in devising strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that maximizes output and minimizes cost• Led several service improvement projects to an improved margin performance and enhanced cost controls within the account, involving the respectful transition of employees and re-negotiation of service pricing• Full accountability for service delivery, operational account management, client relationship management, people management and managed multiple service streamed accounts• Delivered value-added solutions and services to address the clients’ business drivers and to increase business opportunities• Responsible for recruitment & manpower planning and setting up the growth plan for the staff• Works closely with talent acquisition team to ensure strong talent pipeline is build or current and future hiring based on business growth strategies• Participate in recruitment events and drives and help with company branding initiatives

Co-founded the company that offered high-quality and cost effective Contact Center and Data Solutions across the globe. I was mainly responsible for getting new business but because it was a start-up I was doing everything i.e. heading Training & Development, recruitment, drive operations etc.• Developed and launched new training programs to boost employee retention and productivity• Instituted call quality management systems to improve customer services ratings• Authored and introduced new scripts resulting in a 50% decrease in talk time• Implemented effective strategies to successfully increase call completion rates by 27%• Developed and implemented process and/or operational improvements to enhance efficiency and effectiveness of operations.• Developed and implemented appropriate sales and marketing programs to meet current and future customer needs

Worked with International call centers as customer care & Business development executive Dialed in US, UK and Australia for the processes like Debt Collection, Debt Consolidation, Mobile Sales, Appointment Setting, Surveys etc.Conducted market research projectsGenerated new business prospects by cold calling