Luc Lapierre Email and Phone Number
Luc Lapierre work email
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Luc Lapierre personal email
Fluent in French and English, and over 20 years of voice networking experience in the industry. Has both led and participated in numerous large projects. Equally at home dealing with technically oriented staff or upper level management and has expertise ranging from high level voice network planning and engineering, down to “nuts and bolts“ installation and implementation.Specialties: Enterprises solutions that include:Voice over IPContact CentreInteractive Voice Response design / Speech Rec.Traffic engineeringBusiness Process Reengineering
Shared Services Canada | Services Partagés Canada
View- Website:
- ssc-spc.gc.ca
- Employees:
- 3328
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Senior Technical ArchitectShared Services Canada | Services Partagés Canada Jun 2018 - PresentOttawa, Canada AreaSSC Lead Technical Architect for WCS Project:- Dedicated IP Telephony Service for 100,00+ users at 400+ locations- Highly resilient service architecture with core and local resiliency- Diversified PSTN access (SIP Trunking & PRI)
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Senior Technical Architect (Consultant)Shared Services Canada Oct 2013 - Jun 2018Ottawa, Canada AreaProduced Technical Specifications for WCS Project:- 200,000 users- IP Telephony (voice mail / PSTN access / inter-domain routing / SBC)- Unified/Desktop Communication (Desktop Voice / Video / Instant Messaging / Presence)
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Ngn Technical Architect (Consultant)Public Works Canada Jan 2005 - Sep 2013Ottawa, Canada AreaProduced technical specifications and Statement of Work / RFP for managed services:- IP Telephony- Unified/Desktop Communication- IP Contact Centre- WAN / LANProvided implementation support for 30,000 + IP Telephones at 450 + locations across Canada. -
Ngn Technical Architect (Consultant)Agriculture And Agri-Food Canada Jul 2007 - Mar 2008Experimental Farm Converged Network - produced- Price estimates to implement Converged Network (including VoIP)- High-level network architecture- Draft plans for fiber and conduit infrastructures (45 buildings)
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Technical Architect Ivr Project (Consultant)Public Service Commission Of Canada Nov 2005 - Sep 2006National Infotel IVR for gov. job posting- architected use of TTS IVR for automated job postings- re-designed call flows, dialogue, business rules- produced SOW/RFP and participated to bid evaluation- managed project implementation
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Call Center Technical Specialist (Consultant)Social Development Canada May 2005 - Dec 2005Deploy Symposium Call Centre servers- scripting and integration to database- technical spec for Symposium rls 5.0 installation- assisted client in defining business requirements- produced and implement Call Pilot call flows- prepared and deploy servers- 3rd Level support
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Call Center Technical Specialist (Consultant)Social Development Canada (Sdc) May 2003 - Apr 2005Implementation of 18 Symposium Call Centre servers- Project managed technical team (10-15 people)- Produced Symposium scripting and integration to ICM network- Worked on Nortel ASANTI for ICM/Sympsosium synchronization- Provided 3rd Level support
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Technical Architect (Consultant)Carleton University Feb 2002 - Aug 2003- Set-up Call Centre (Mitel)- Produce RFP and project managed Remedy ARS implementation -
Project Manager - Ivr Speech Rec. (Consultant)Time Icr Jan 2001 - Jan 2002- Developed Speech Rec. practice- Architected speech rec. applications using Nuance- Managed a technical group for the integration- Produced tech. specs and db design for applications -
Technical Architect (Consultant)Luc Lapierre Telecom Consultant Jan 1996 - Jan 2001Worked on various projects and for various clients.
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Senior Technical AdvisorShl Systemhouse (Now Eds) Mar 1994 - Jan 1996- Team Leader, Voice Planning and Engineering- Engineering PBX, IVR and voice related services- Strategic Planning, Traffic Engineering- Financial Analysis and Budgeting, Sales Support- Project Management and Coordination- 3rd Level Technical Support
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Telephony And Call Center SpecialistCanada Post 1989 - 1994- Team leader telephony and Call Centre services- Supervised ops of 23 PBXs and 10 ACD call centres- 3rd level support and network planning & eng.- Nortel ESN, NARS, BARS
Luc Lapierre Skills
Luc Lapierre Education Details
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Information Technology, Engineering
Frequently Asked Questions about Luc Lapierre
What company does Luc Lapierre work for?
Luc Lapierre works for Shared Services Canada | Services Partagés Canada
What is Luc Lapierre's role at the current company?
Luc Lapierre's current role is Senior Technical Architect at Shared Services Canada | Services partagés Canada.
What is Luc Lapierre's email address?
Luc Lapierre's email address is lu****@****c.gc.ca
What schools did Luc Lapierre attend?
Luc Lapierre attended École De Technologie Supérieure.
What skills is Luc Lapierre known for?
Luc Lapierre has skills like Voip, Integration, Ip, Ivr, Telephony, Network Design, Contact Centers, Acd, Network Architecture, Call Center, Project Planning, Enterprise Architecture.
Who are Luc Lapierre's colleagues?
Luc Lapierre's colleagues are Den Mugisha, Ashlea Wells, Hunter Clarke, Mariyana Stefanova, Ye Hui, Andrew Ziesel, Yves Dion.
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