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Luc Lapierre is listed as Senior Technical Architect at Shared Services Canada | Services partagés Canada, a with 3328 employees, based in Montreal, Quebec, Canada. AeroLeads shows a work email signal at ssc-spc.gc.ca and a matched LinkedIn profile for Luc Lapierre.
Luc Lapierre previously worked as Senior Technical Architect (Consultant) at Shared Services Canada and NGN Technical Architect (Consultant) at Public Works Canada. Luc Lapierre holds M.Sc. Eng., Information Technology, Engineering from École De Technologie Supérieure.
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Fluent in French and English, and over 20 years of voice networking experience in the industry. Has both led and participated in numerous large projects. Equally at home dealing with technically oriented staff or upper level management and has expertise ranging from high level voice network planning and engineering, down to “nuts and bolts“ installation and implementation.Specialties: Enterprises solutions that include:Voice over IPContact CentreInteractive Voice Response design / Speech Rec.Traffic engineeringBusiness Process Reengineering
Listed skills include Voip, Integration, Ip, Ivr, and 14 others.
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A career timeline built from the work history available for this profile.
Ottawa, Canada Area
SSC Lead Technical Architect for WCS Project:- Dedicated IP Telephony Service for 100,00+ users at 400+ locations- Highly resilient service architecture with core and local resiliency- Diversified PSTN access (SIP Trunking & PRI)
Ottawa, Canada Area
Produced Technical Specifications for WCS Project:- 200,000 users- IP Telephony (voice mail / PSTN access / inter-domain routing / SBC)- Unified/Desktop Communication (Desktop Voice / Video / Instant Messaging / Presence)
Ottawa, Canada Area
Produced technical specifications and Statement of Work / RFP for managed services:- IP Telephony- Unified/Desktop Communication- IP Contact Centre- WAN / LANProvided implementation support for 30,000 + IP Telephones at 450 + locations across Canada.
Experimental Farm Converged Network - produced- Price estimates to implement Converged Network (including VoIP)- High-level network architecture- Draft plans for fiber and conduit infrastructures (45 buildings)
National Infotel IVR for gov. job posting- architected use of TTS IVR for automated job postings- re-designed call flows, dialogue, business rules- produced SOW/RFP and participated to bid evaluation- managed project implementation
Deploy Symposium Call Centre servers- scripting and integration to database- technical spec for Symposium rls 5.0 installation- assisted client in defining business requirements- produced and implement Call Pilot call flows- prepared and deploy servers- 3rd Level support
Implementation of 18 Symposium Call Centre servers- Project managed technical team (10-15 people)- Produced Symposium scripting and integration to ICM network- Worked on Nortel ASANTI for ICM/Sympsosium synchronization- Provided 3rd Level support
- Set-up Call Centre (Mitel)- Produce RFP and project managed Remedy ARS implementation
- Developed Speech Rec. practice- Architected speech rec. applications using Nuance- Managed a technical group for the integration- Produced tech. specs and db design for applications
Worked on various projects and for various clients.
- Team Leader, Voice Planning and Engineering- Engineering PBX, IVR and voice related services- Strategic Planning, Traffic Engineering- Financial Analysis and Budgeting, Sales Support- Project Management and Coordination- 3rd Level Technical Support
- Team leader telephony and Call Centre services- Supervised ops of 23 PBXs and 10 ACD call centres- 3rd level support and network planning & eng.- Nortel ESN, NARS, BARS
Other employees you can reach at ssc-spc.gc.ca. View company contacts for 3328 employees →
Kim Drisdelle
Colleague at Shared Services Canada | Services Partagés CanadaFredericton, New Brunswick, Canada
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Matthew Mckee
Colleague at Shared Services Canada | Services Partagés CanadaOttawa, Ontario, Canada
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Ahmed Abdullahi
Colleague at Shared Services Canada | Services Partagés CanadaOttawa, Ontario, Canada
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Mokhtar Zehrawi
Colleague at Shared Services Canada | Services Partagés CanadaCanada
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Michel Dion
Colleague at Shared Services Canada | Services Partagés CanadaOttawa, Ontario, Canada
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Victor Correia
Colleague at Shared Services Canada | Services Partagés CanadaCanada
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Sylvain Beauvais
Colleague at Shared Services Canada | Services Partagés CanadaCanada
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Robin Lynch
Colleague at Shared Services Canada | Services Partagés CanadaOttawa, Ontario, Canada
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Gemma Marcinkoski
Colleague at Shared Services Canada | Services Partagés CanadaEdmonton, Alberta, Canada
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Miao Zhang
Colleague at Shared Services Canada | Services Partagés CanadaOttawa, Ontario, Canada
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Quick answers generated from the profile data available on this page.
Luc Lapierre works for Shared Services Canada | Services partagés Canada.
Luc Lapierre is listed as Senior Technical Architect at Shared Services Canada | Services partagés Canada.
AeroLeads has found 1 work email signal at @ssc-spc.gc.ca for Luc Lapierre at Shared Services Canada | Services partagés Canada.
Luc Lapierre is based in Montreal, Quebec, Canada while working with Shared Services Canada | Services partagés Canada.
Luc Lapierre has worked for Shared Services Canada | Services Partagés Canada, Shared Services Canada, Public Works Canada, Agriculture And Agri-Food Canada, and Public Service Commission Of Canada.
Luc Lapierre's colleagues at Shared Services Canada | Services partagés Canada include Kim Drisdelle, Matthew Mckee, Ahmed Abdullahi, Mokhtar Zehrawi, and Michel Dion.
You can use AeroLeads to view verified contact signals for Luc Lapierre at Shared Services Canada | Services partagés Canada, including work email, phone, and LinkedIn data when available.
Luc Lapierre holds M.Sc. Eng., Information Technology, Engineering from École De Technologie Supérieure.
Luc Lapierre is listed with skills including Voip, Integration, Ip, Ivr, Telephony, Network Design, Contact Centers, and Acd.
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