Lucner Frederique Email & Phone Number

New York City Metropolitan Area

• Onboarding new label clients by ensuring documents such as Letter of Direction and Letter of Relinquishment are executed and getting their catalog ingested in our application for global registration.
• Researching & verifying across databases to identify correct compositional information such as IPI, publisher, and ISRC information to ensure data is authenticated.
• Revised and analyzed over 5,000 works which is submitted for worldwide registration.
• Auditing & investigating abnormal registrations that can lead to performing rights royalties that are withheld.
• Building out efficient data reports via the LOOKER application to further department’s workflow and to improve the expediency of selective data points.

New York, New York, United States

• Providing quality assurance review of matched recording to ensure accuracy.
• Searching & analyzing HFA’s database to identify correct composition matches; providing a high-volume matching of sound recording to compositions.
• Revising and clearing licensing requests with fluidity in order to keep clients’ request flowing.
• Communicating with publishers to identify missing or incomplete song copyrights and while updating accurate information to the HFA song database.

238-10 Hillside Avenue

• Cultivated relationships with 15-30 customers daily by addressing inquiries regarding scheduled classes, equipment, and payment transactions, improving customer satisfaction based on feedback from secret shoppers.
• Trained 5 employees on conducting sales techniques to serve over 16,000 customers, achieving 100% of all sales and member enrollment goals.
• Enhanced the accuracy of filing members’ documentation by implementing tablets for online applications, reducing the usage of paper documents, and decreasing the amount of time necessary to process applications.

550 Madison Avenue, New York, NY 1002

• Oversaw the verification of publishers’ royalty splits by researching songwriters through music publishing websites, receiving all confirmations through phone calls and emails.
• Managed the license clearing process to compensate publishers with royalties as negotiated in contracts.
• Improved business intelligence by ensuring the accuracy of information implemented in the digital database, handling all projects in a timely manner.

Associate'S Degree, Accounting

Bachelor Of Arts (B.A.), Music Industry, 3.3

Activities and Societies: Voices of Serenity Gospel Choir Songwriter's Club Chi Alpha Epsilon Honor Society