Lucas Miranda De Jesus Email & Phone Number

Dublin, Dublin, Ireland

Dublin, County Dublin, Ireland

- Contribute to the development and enhancement of the AI LLM (Large Language Model) - Create, assess, and refine realistic questions and answers in real-life situations to improve the performance of the LLM- Build prompts and responses within my domain expertise- Develop, implement, and maintain guidelines and procedures for consistent, high-quality classification and content creation and organization- Ensure the quality and integrity of annotated data by conducting regular checks and validations- Analyse and annotate data by identifying patterns, themes, and relevant features- Research also new entity categories and best practices for organizing them

Dublin, County Dublin, Ireland

- Communicated effectively with users to understand their needs, concerns, and requests regarding the platform.- Recognized trends and patterns- Spotted policy gaps and proposed solutions and insights according to Client’s needs- Collaborated with cross-functional teams to gather and analyse user feedback, identifying areas for improvement and proposing actionable solutions- Maintained accurate and detailed records of user interactions, tracking recurring issues, and implementing effective strategies to prevent their occurrence- Presented own ideas and projects to FTEs within the company’s needs aiming for business improvement

Dublin, County Dublin, Ireland

- Part of the onsite team of a major social media platform- Reviewed and reported content in adherence with policies and within specified time frames- Investigated and resolving issues that are reported on client’s platform such as reports of potentially abusive content- Trained and mentored new team members on policies and procedures, promoting a consistent and unified approach to user support- Actively enforced Terms of Use by carefully monitoring user reporting- Escalated issues and maintaining relationship with global team- Provided support to the Quality team by auditing tickets ensuring quality expected standards are greeted to improve team performance- Worked cross-functionality with Quality Analysts and the team's Coaches to implement and evaluate strategies to support team members and their development within the team- Developed and implemented data collection systems and other strategies that optimize statistical efficiency and data quality

County Dublin, Ireland

- Provided an excellent service for over 100 customers per day, face-to-face, dealing with their complaints and concerns- Operated the till and balanced the end of day cash and credit card sales- Part of the awarded team of the branch with more sales of 2018

Dublin, Ireland

- Managed the work under my own initiative and ensuring that the area of responsibility was to the expected standards;-Liaised with clients and communication with our service team.

Belo Horizonte E Região, Brasil

- Produced content and uploaded videos in the company’s Facebook and emailed marketing material- Dealt with more than 50 clients face-to-face as by phone and email- Managed more than 1 event per day such as weddings and parties with more than 300 attendees - Designed and created visual portfolio content for more than 10 companies with different products- Collaborated with a number of partners such as catering, photographers for specific events such as weddings and graduation ceremonies

Belo Horizonte E Região, Brasil

- Created a new approach with the internal and external clients called clients provided information in simplified language and collected feedback, increasing the traffic of the website by 20%- Responsible for diverse internal campaigns such as Safety and Health in the workplace, the environment among others- Explained complex technical issues in simple terms to clients not familiar with our software- Introduced digital strategy for social media channels; Facebook and YouTube interacted with the followers and answered their queries - Created system in Excel to capture all daily/weekly activities and completed daily reports - Dealt face-to-face and by phone with approximately 200 external and internal clients- Liaised by phone with more than 8 sectors of the Court such as the financial and the information technology to get information and collaboration for new campaigns - Designed and innovated flyers, brochures and corporate presentations using Indesign, Illustrator and Photoshop - Effectively resolved customers inquiries in a considerate, accurate, and timely manner- Produced advertising banners for the Facebook page and website- Replied and solved more than 250 clients’ enquiries through e-mail weekly

Bachelor'S Degree, Advertising And Publicity (Marketing And Media Studies)

French Language, Beginners

English Language

Musical Theatre

Part of Trinity College Dublin, The Lir is associated with the Royal Academy of Dramatic Art in London

Ux And Design Thinking