• Daily management of 36 global customer accounts including OEMs, dealers and end users within Europe, Middle East, Southeast Asia, South Asia, Southern Africa and the Americas.• Major account management, annual turnovers of £3m.• Process customer quotations, sales orders and technical support enquiries. Monitor the production process from orders to shipment to ensure completion deadlines are met. • Liaise with co-workers across all departments; sales… Show more • Daily management of 36 global customer accounts including OEMs, dealers and end users within Europe, Middle East, Southeast Asia, South Asia, Southern Africa and the Americas.• Major account management, annual turnovers of £3m.• Process customer quotations, sales orders and technical support enquiries. Monitor the production process from orders to shipment to ensure completion deadlines are met. • Liaise with co-workers across all departments; sales, finance, production, dispatch, IT, marketing and technical support. • Source and purchase consumable products from external suppliers.• Management of returns, customer complaints and stock control management.• Responsible for overseeing customer financials to ensure accounts are fully up to date.• Proficient use of Microsoft Office 365 and internal business systems including bespoke CRM, Access databases and provision of basic IT support to office staff. Show less

Event Management* Meeting pressurised deadlines and scheduling event agendas* Ordering stand furniture and power supplies* Allocating customer VIP tickets* Organising event advertisements, catering and audio visual* Organising guest speakers and event agendas* Managing a budget for both business and social eventsSocial Media Marketing* Twitter - scheduled tweets, hashtaging and @'ing, strategic following of customers, prospects and opinion… Show more Event Management* Meeting pressurised deadlines and scheduling event agendas* Ordering stand furniture and power supplies* Allocating customer VIP tickets* Organising event advertisements, catering and audio visual* Organising guest speakers and event agendas* Managing a budget for both business and social eventsSocial Media Marketing* Twitter - scheduled tweets, hashtaging and @'ing, strategic following of customers, prospects and opinion formers* Facebook - Creating company pages, posting relevant content, keeping up to date on company and customer news* Instagram - Posting interesting pictures for our followers, for both business and company social events* Google + - Keeping up to date with news within the industry, sharing relevant content on our page* LinkedIn - Updating our company pages to keep our customers informed of any updates, posting job vacanciesProcurement* Liaising with current and potential suppliers and negotiating the best prices possible* Finding the best quality along with best value for all new and existing products bought in by the company* Buying company branded uniform, stationery and other items needed within the company Show less

• Management of customer accounts from quotations and order processing. • Face to face customer communications from ad hoc deliveries. • Completed Level 1 Booking course to assist owners with accounting.