Lucy Bower Email & Phone Number

United Kingdom

United Kingdom

Rhodes, Southern Aegean, Greece

Cancún, Quintana Roo, Mexico

A Hybrid position managing a highly trained welfare response team, SSRs, concept hotel, hotel reps and remote management of another destination.

Mexico

Cancun, Mexico July 2021 - March 2023Skiathos, Greece - Summer 2020 Rovaniemi, Lapland November 2019 - December 2019Samos, Greece August 2019 - October 2019Service Delivery Team Manager Responsible for all aspects of service delivery. Managing a team of 2 Team Leaders,17 Nordic reps, 5 Bene, 1 Gas and 1 UK. Remote managing the Island of Lesbos. Marmaris, Turkey April 2019 - July 2019Service Delivery Team Leader Santorini, Greece April 2018 - October 2018- Belvedere, Cliffside Suites, Fenix Collection, Rena, El Greco, Majestic, Aria Lito Mansion, Santorini Palace, Suite of the Gods and Vedema Khao Lak, Thailand October 2017 - April 2018- Khao Lak Merlin, Moracea, Laguna, Bhandari, The Waters and J W MarriottCape Verde April 2016 - Sept 2017- Melia & Sol Dunas, Riu Funana and Riu Palace Cabo Verde, Melia Tortuga -Gold pin award for High Customer Service scores.Winner of 2016 Chrismas incentive for highest sales for a unique excursion Winner of incentive for highest ancillaries sales.Certificate awarded for highest CSQs in team (Sumer 2017)Certificate awarded for highest sales in the team (Sumer 2017) Cabo Verde Summer 17 - Top Sales for large destination! Awarded at the Manager's conference March 2018

Latitude And Reading Festivals

Key contact for on‐site supervision and management of approximately two hundred volunteers at various UK festivals. Primarily responsible for volunteer management organisation and deployment of teams; problem solving; dealing with personnel and logistical issues. Acting as the point of contact for staff and as an intermediary between other on‐site agencies, including public servant organisations such as the police, fire and rescue, medical teams, security personnel and the in-house production team. Working with other on-site stakeholders to ensure the smooth running of the event; helping to improve customer service and assisting with crime prevention.

East Of England

Responsible for driving sales in a vast territory, predominantly made up of key mobile retail stores. Large growth achieved through brand engagement, product training, demonstration, merchandising and direct sales.

Uk

A well-presented, highly personable and efficient Marketing and Events Manager. Skilled leader, managing, and motivating, large teams in a fast pace and challenging environment. Focused on delivering excellent events with great customer service also with an personal commitment to continuous improvement and quality standards.Diverse experience of maximising the awareness, sales and profitability of recognisable brands. Experienced in working for key clients such as Nissan, Google and Pink Lady. An ability to deliver and add value to events, campaigns and attractions.Excellent communication skills and comfortable working in a fast paced hands-on, growth orientated work environment.Areas of Expertise Experiential marketing Event management Customer engagement Event logistics Event reporting Brand management

East Of England

Business Development Executive for Mars Grocery.

Uk

My duties include: liaising with clients to ascertain their precise event requirements, working closely with key stakeholders at every level of the business to ensure effective delivery, attendance at exhibitions and events for Nissan, regional merchandising for Google, sampling for Pink Lady and Ribena, in addition to work for other brands. The roles involve high levels of energy, communications skills, business travel and effective and in depth reporting.

Pcworld Store

Representing Intel in a retail environment, my main responsibility was to train staff on the features, advantage and benefits of the different processors Intel offers, so the staff can better advise customers in regards of their needs and wants. During the last campaign I won the National award for the highest trained team. Merchandising for Sonos across the East Anglia region.

Responsible for HP in a large technology retail store. During this campaign, I won an in-house competition entitled “Trip of a lifetime" CPM’s Trip of a lifetime for achieving the top results for combined sales figures and customer experience ratings nationally. The prize was an all-expenses-paid trip to Las Vegas, where I represented Hewlett Packard at the Consumer Electronic show, which is where preview their latest products to the world. I then I travelled on to the HP’s headquarters in San Francisco, California. Helicopter over the Grand Canyon – 2013

Blickling Hall, National Trust

Responsible for the planning and implementation of events at Blickling Estate and grounds, aiming to attract new visitors, improve experience ratings and increase revenue. Implementing the organisations social handles across all platforms, improving organic engagement scores, dynamic interaction results and overall brand synergy. Developing events and marketing knowledge solely on a self-initiative basis. Working for the National Trust was an absolute delight. I believe It is an important charity with inspiring architecture and important heritage.During my time at Blickling Hall I was responsible for the planning and implementation of events at Blickling Estate and Hall, aiming to attract new visitors, improve experience ratings and increase revenue. I absorbed everything about the past and present primary about business, my field. I also lapped up knowledge from experts in the field of; Land management, weddings, conversation, catering, and gardening, all fantasising for a sole like me.

City College Norwich

I obtained the VP position via a hard fought election during my final weeks of my college course.A one year sabbatical; managing the executive officers, budgets, events and objectives. Attending meetings and conferences on behalf of the Union.

Business Management Bsc, Business/Commerce, General, 2:1

Credits: Strategic Business Decision Making, Managing Innovation and creativity, Management consulting and Development, Language.

Ba, Business Entrepreneurship And Innovation, First

Activities and Societies: Member of the Business and Economics society

National Diploma Triple Distinction, Acting, Triple Distinction

Btec First Diploma In Media Studies, Media Studies, Distinction