Lucy Colledge Email & Phone Number

United Kingdom

Within this role I have been responsible for a 10% growth in approved drivers, increase to an average 80% full-vehicle status and a 40% reduction in upfront costs within the 2 years. As a Resource Planning Team Leader I am responsible for managing my team and their workload to ensure that all deadlines are met consistently. I act as an escalation point, manage process updates and conduct appraisals using self reporting, audit reviews and statistical performance analysis. Daily tasks include but are not limited to; * Review upcoming workload* Delegate tasks* Assign self-audits* Manage multiple inboxes* Collaborate with other Team Leaders* Report and escalate to Manager* Network with suppliers* Generate Purchase Orders* Review invoices against purchase orders* Dispute overcharged invoices* Create bookings with suppliers* Gather quotes* Present to stakeholders* Foster interdisciplinary communication and collaboration* Create & implement support plans for my team members* Create & implement personal development plans for my team members* Servicing committees and meetings* Auditing data storage and processing* Reporting based on data analysis* Maintaining and improving excel based data tools such as calculators* Maintaining and improving SOP and Policy documentation* Auditing customer service calls and email communications

Leicester City, England, United Kingdom

Encompassed a variety of roles including giving tours and using sales skills to showcase the university as an excellent choice for perspective students, as well as call handling during clearing which involved de-escalation of high stress telephone conversations and confirmation of offers.

Alderley Edge, England, United Kingdom

Within this role I oversaw the transition from local storage to cloud based solutions as a future proofing measure, This proved essential for the company when the 2020 covid-19 Pandemic Lockdown hit.

Cheshire, England, United Kingdom

Worked alongside senior food stylists to recipe test, prepare and style recipes, products and sets. Performed live cookery demonstrations, lead cookery classes and prepare ingredients for classes/ demonstrations.

Poynton, England, United Kingdom

Responsible for staffing rotas, product development, production management, health and safety compliance and inventory management.

Bootcamp, Data Science

Activities and Societies: Data Types & Conditional Statements Iteration User-defined Functions Handling Strings, Lists & Dictionaries File.

Bachelor Of Arts - Ba, English Literature

Activities and Societies: I was involved in promoting the university and its English courses as a course ambassador for open days.

Short Courses, Business Administration And Management, General

TQUK Level 2 Certificate in Lean Organisation Management Techniques 2024 TQUK Level 2 Certificate in Principles of Team Leading (FO) 2023.