Lucy Curran Email & Phone Number

Yorkshire

- Ensuring the family support centre (The Square) provides all that it can for those facing extraordinary circumstances (day to day running of services and support, maintaining excellent first impressions and increasing communications between the charity and families)- Supporting staff in achieving personal KPI's (family support, wellbeing, fundraising, HR and administration teams) - Lead on organising memories for children receiving end of life care (excellent communications with medical staff, families and external companies to enable a child's wish to come true)

York, United Kingdom

- Worked alongside the Store Manager running one of the largest stores in the company- Understanding all KPI's and ensuring targets were achieved by all members of the team- Weekly reports for external and internal use and data analysis for daily running of the store- Direct communication with company payroll bureau (company guidelines including basic pay, sick pay, holidays, national insurance and tax)- Key role in developing changes in store: bringing about more complex and initiative-based expectations within roles, and creating greater understanding of company expectations within the team (outside of management)

White Rose, Leeds

- Picked to open and manage a Christmas pop up in the White Rose centre, liaised with centre management, contractors and company managers to ensure a smooth process- Responsible for recruitment, training and in-store HR, payroll, delivery schedules and communication between external companies- Managed a team of 15, motivated and delegated across a range of job levels (deputy, senior sales, flexi-part time sales)- Main point of call between centre HR and company management- Weekly conference calls to discuss and solve issues, manage commerciality and ensure targets are being hit. Conference call minute taking and distributing to store staff and four other pop ups in the area- Break down of monthly targets, as well as pay to sales targets (hit monthly bonus for staying within guidelines). Ensured team awareness of all targets, both personal and team targets, and a wider understanding of all KPI's (sales, ATV, UPT, data capture, footfall, customer retention)- Direct communication with company payroll bureau, and external payroll bureau. An in depth understanding of the company payroll guidelines, including basic pay, overtime pay, holidays, national insurance and tax allowances, sick pay and holiday entitlement

York, United Kingdom

Leeds, United Kingdom

Leeds, United Kingdom

Bachelor Of Applied Science (Basc), Psychology

Completed a variety of modules including biopsychology, cognitive and developmental psychology, criminal, forensic and profiling.

A Level, Psychology - B. Religious Studies - B. English Literature - C.