A motivational leader with 18+ years of operations management experience. Highly experienced in analyzing data, identifying gaps which determine root cause and implementing process improvements that consistently result in successful bottom line results. Proven ability to identify, acquire and develop talent, while driving forward to meet and/or exceed goals. A visionary who is strategic, thorough and detail oriented. Operational experience includes managing mortgage operations cross functional areas and processes, as well as production environments. This experience includes all aspects of managing the aforementioned, as well as multiple office locations in tandem, while co-managing two privately owned small to medium businesses at the same time. My experience includes leading and managing teams of staff to maintain A+ relationships with various external companies in the range of 3,000 with varying degrees of portfolios. Establishing positive partnerships both internally and externally, to include partnerships overseas. Areas under my direction include, but are not limited to, mortgage servicing, relationship management, vendor management, accounts receivable and payable. Specialties: * Outstanding and genuine people leadership skills that result in palpable, high performing teams. * Analytical, intuitive and informative colleague successfully managing cross functional processes, with an aptitude for evaluating the pulse of the existing environment. * Hands on edifying, motivational techniques resulting in 100% satisfaction among teams with a direct impact on company survey. * Unique and articulate with strong organization, planning, negotiation and mentoring proficiency.
Listed skills include Loans, Mortgage Lending, Credit, Mortgage Banking, and 14 others.
