Lucy Do Email and Phone Number

• Process and send out 1,000 - 1,500 payslips weekly• Ensure all payroll and HR information transactions are processed accurately and efficiently, ensuring compliance with industrial agreements, awards and relevant legislative requirements• Administer and reconcile all superannuation, payroll and salary packaging deductions• Liaise with Managers and employees regarding payroll queries• Provide authoritative advice to Managers on Enterprise Agreement provisions, Training & Development Needs HR policies and procedures and other legislative requirements to ensure compliance and effective use of resources• Plan payroll activities to meet weekly, monthly and periodic workloads and deadlines

• Delivered business strategy, develop systems and procedures to improve operational quality and team efficiency• Managed budget implementations, employee reviews, training, schedules and contract negotiation.• Devised hiring and recruitment policies, collaborated with legal and compliance team to review paperwork, obtain feedback and procure available information for new training processes.• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.• Distributed and presented marketing materials to existing and prospective clients.• Identified customer needs and achieved service levels that met and exceeded expectations.• Reviewed accounts monthly to monitor and track customer satisfaction and complaints. • Communicated between internal and external stakeholders, clients and vendors.