Lucy Dyer Email & Phone Number

Melbourne, Vic, Au

West Melbourne

- Managing diaries and booking all travel for the Sales team, CEO and General Manager- Responding to all sales related email enquiries and quoting on small projects- Contacting clients on behalf of the Sales team and attending to general customer service matters - Liaising with our external IT team in order to ensure all IT processes run efficiently and all IT issues are quickly resolved- Completing tender paperwork to strict deadlines- Interpreting company WHS, QA and Environmental policies in order to accurately answer client questions relating to the company’s ability to meet tender requirements- Producing quotations for key clients such as Australia Hearing, Monash University and RMIT- Producing and utilising costing sheets in order to produce accurate quotes - Organising catering and meeting rooms for client showroom visits- Processing new sales leads, tracking sales opportunities and processing client orders via the SAP database- Keeping track of sales targets and providing data and reports to assist the Sales Team in reaching their KPI’s- Managing client service calls through to their resolution- Compilation of Board Reports for monthly board meetings- Ensuring Reception / Administration processes are up to date and efficient- Assisting with the printing and compilation of marketing materials

Melbourne, Australia

- Acted as Front of House for two apparel brands and two footwear brands located within the one office - Coordinated the travel requirements of the CEO, Senior Management and Sales teams of all four brands - Responsible for the customer service of four brands. This required extensive product knowledge and an understanding of Fusion’s policies and procedures in order to investigate and finalise customer enquiries and complaints - Managed the operations of the mailroom, including courier collections, incoming and outgoing post, bi-weekly marketing mailouts to retail stores, binding and stationery supplies - Organisation of catering and management of meeting rooms- Ad hoc duties as required for a wide range of departments from HR and Marketing to Design and Sales

London, United Kingdom

- Performed PA duties for the Managing Director including booking travel maintenance, drafting correspondence, diary management and a wide range of ad-hoc duties.- Responsible for the smooth management of the mail order office- Managing courier services and the tracking of all parcels- Coordinated retail operations with the mail order department to ensure both sectors of the business operated efficiently- Responsible for all client liaisons and customer service, especially the resolution of customer enquiries and complaints- Accountable for all invoicing and credit activity including drafting and alterations, credit control processes and account management- In control of maintaining and updating the client database and associated marketing activities, which demanded meticulous attention to detail and the responsible handling of often sensitive information- Compilation and interpretation of business related reports

Certificate Iii In Graphic Design, Graphic Design

Bachelor’S Degree, Art History, Criticism And Conservation

High School