Lucy Ferguson

Lucy Ferguson Email and Phone Number

Senior Vice President Colleague Experience (Human Resources) at American Express @ American Express
Lucy Ferguson's Location
New York, New York, United States, United States
Lucy Ferguson's Contact Details
About Lucy Ferguson

Lucy brings 25+ years of experience in organization change, development and communications, talent strategy and strategic HR business partnering in global organizations across multiple industry sectors. In addition to her leadership as SVP Colleague Strategic Partner for the Global Merchant & Network Services business and Executive Sponsor for the global HR DEI Council at American Express Lucy serves on the Business Leadership Council for the Central Park Conservancy.- PROVEN LEADER IN ACCELERATING AND GUIDING ORGANIZATIONS THROUGH COMPLEX TRANSFORMATIONS by focusing on the alignment and continuous improvement of the colleague experience to achieve desired business results.- KNOWN FOR COLLABORATING AND ENGAGING WITH STAKEHOLDERS to conceptualize and drive innovative change initiatives, engaging communications strategies and talent development programs. - EXCELS AT BUILDING RELATIONSHIPS at all levels with her unique and inimitable style, is a trusted advisor and engaging communicator.Specialties: Coaching, Consulting, Culture Change, Culture Integration, Diversity, Equity and Inclusion, Employee Engagement, Employee Experience, Engaging Presentations, Event Design and Management, Facilitation, Graduate Recruitment & Development, Insourcing and Outsourcing, IT Organization Change, Leadership Development, Mergers & Acquisition, Performance Management, Project & Program Management, Organization Change and Communications, Organization Design, Dissolve and Build, Organization Development, Organization Effectiveness, Organization Transformation, Relationship Management, Stakeholder Management, Strategic Business Partner, Strategy and Planning, Succession Planning, Talent Development, Talent Identification, Team Building, Tech Adoption

Lucy Ferguson's Current Company Details
American Express

American Express

View
Senior Vice President Colleague Experience (Human Resources) at American Express
Lucy Ferguson Work Experience Details
  • American Express
    Senior Vice President
    American Express May 2024 - Present
    New York, Ny, Us
    View
  • American Express
    Vice President Human Resources
    American Express Sep 2017 - May 2024
    New York, Ny, Us
    View
  • Aig
    Global Head It People Engagement
    Aig Apr 2016 - Aug 2017
    New York, Ny, Us
    Responsible for organization change, talent program development and engagement for AIG’s global IT organization. - Developed multi-year IT engagement strategy and plan. - Created IT leadership and engagement networks to inform, engage and empower top 100 global IT leaders and 60+ employee change agents and key influencers. - Led IT Job Framework change and communications strategy and overall program management. - Developed and operationalized IT rewards and recognition program aligned to desired behaviors. - Founded global Tech Talk speaker series
    View
  • Aig
    Global Head Technology Services Organization Change And Communications
    Aig Jun 2013 - Mar 2016
    New York, Ny, Us
    Responsible for organization change, end user technology and organization communications, talent program development and engagement for Technology Services organization.- Developed multi-year change and communications strategy in support of transition towards agile ways of working, machine learning and the cloud.- Designed and hosted engaging global leadership site visits and town halls- Led organizational re-design and communications to merge five organizations into one. - Developed two year rotational program to attract and develop college graduate talent. - Conceptualized, designed and operationalized a concierge technology bar service and experience center
    View
  • Deloitte Consulting
    Manager
    Deloitte Consulting Feb 2011 - May 2013
    Worldwide, Oo
    Led Organization Transformation and Talent consulting teams in the successful delivery of multiple client engagements. Focus was IT transformation and technology adoption in global organizations across multiple sectors.- Developed and delivered communication strategy for a complex IT infrastructure consolidation program partnering with multiple stakeholders and subject matter experts at global insurance client.- Led end user technology change and communications strategy and delivery in support of the adoption of new technologies and services for a global insurance client.- Led organization design and implementation including leadership transitions and workforce rightsizing for a global media clients IT organization.- Created organization change and communications strategy and plan for a SaaS (Software as a Service) cloud implementation for a global financial services client.- Led regional Advisory Committee and national Human Capital cloud communications and development teams building eminence and practice knowledge.
    View
  • Bt
    Organizational Effectiveness Hr Leader
    Bt Sep 2008 - Feb 2011
    London, Gb
    Responsible for development & implementation of best practice organizational effectiveness initiatives in partnership with business leaders and senior HR business partners in the global networked IT services organization. - Led the organizational design, dissolve and build in support of moving from a regional to a global operating model. Included the set-up of four global industry verticals and four regional markets. - Facilitated new leadership team Fast Start sessions and people manager engagement events to align employees to new strategy and priorities.- Designed and facilitated HR engagement program raising levels of engagement & productivity.
    View
  • Bt
    Strategic Hr Business Partner
    Bt Feb 2007 - Jul 2008
    London, Gb
    Partnered with BT Americas sales and business management executive team during the financial crisis. - Transformed team through a combination of organization rightsizing, simplified portfolio training, sales capability assessment and performance management. - Reduced force with no resultant employee issues or negative impact to the operating model contributing a circa $10m saving.- Led Development Centre roll out, assessed results and designed capability improvement plans.
    View
  • Bt
    Hr Program Management Head
    Bt Jan 2006 - Jan 2007
    London, Gb
    Co-ordinated, steered and monitored HR Programs globally.
    View
  • Bt
    Chief Of Staff To Global Hr Executive
    Bt Jan 2004 - Dec 2005
    London, Gb
    Provided executive level support to the Chief HR and Change Officer. Focused on various executive projects including a large scale organization re-design and the acquisition and integration of three companies.Project managed the design, development and implementation of a global HR M&A/ outsourcing methodology which was recognized externally as part of the UK Personnel Today magazine awards.
    View
  • Bt
    Mergers & Acquisition Hr Manager
    Bt Oct 2001 - Dec 2003
    London, Gb
    Led global HR due diligence, culture and people integration activities for a landmark outsourcing contract with a global consumer products goods company. The contract was the largest signed in Europe between two organizations.
    View
  • Bt
    Hr Business Partner
    Bt Apr 1999 - Sep 2001
    London, Gb
    Managed key HR activities including acquisition of two music and gaming companies, a joint venture with Accenture, the resourcing of the BT Millennium Dome project and graduate on-boarding.
    View
  • Cable & Wireless
    Graduate Recruitment Manager
    Cable & Wireless Oct 1998 - Mar 1999
    Managed graduate recruitment assessment centers including psychology profile testing, team exercises, one on one interviews and ultimate candidate selection.

Lucy Ferguson Skills

Performance Management Organizational Design Employee Engagement Leadership Development Human Resources Talent Management Employee Training Program Management Change Management Hris Organizational Development Organizational Effectiveness Succession Planning Culture Change Personnel Management Strategy Leadership Recruiting Business Process Improvement

Lucy Ferguson Education Details

  • Loughborough University
    Loughborough University
    Operations
  • University Of Westminster
    University Of Westminster
    Hr
  • Liverpool University
    Liverpool University
    Geography & Psychology

Frequently Asked Questions about Lucy Ferguson

What company does Lucy Ferguson work for?

Lucy Ferguson works for American Express

What is Lucy Ferguson's role at the current company?

Lucy Ferguson's current role is Senior Vice President Colleague Experience (Human Resources) at American Express.

What is Lucy Ferguson's email address?

Lucy Ferguson's email address is lu****@****mac.com

What schools did Lucy Ferguson attend?

Lucy Ferguson attended Loughborough University, University Of Westminster, Liverpool University.

What are some of Lucy Ferguson's interests?

Lucy Ferguson has interest in But Perhaps Most Importantly, I Cannot Live In A World Without Dogs, I Am A Keen Photographer, I Am Passionate About Food And Drink.

What skills is Lucy Ferguson known for?

Lucy Ferguson has skills like Performance Management, Organizational Design, Employee Engagement, Leadership Development, Human Resources, Talent Management, Employee Training, Program Management, Change Management, Hris, Organizational Development, Organizational Effectiveness.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.