Lucy Fleming Email & Phone Number

Westbury, Tasmania, Australia

Wollongong, Australia

Serving boutique coffee with a focus on quality products, great customer service and community connections. www.brownsugarespresso.com.au

• Learning and Development Project Management of end-to-end capability solutions, inclusive of the design, delivery and implementation of beyondblue Support Service, Royal Commission into Institutionalised Child Sexual Abuse Intake Service and ‘Doctor On-Call’ Triage line (Indonesia)• Designed, developed and implemented virtual classroom training programs • Development of instructionally sound learning programs, utilising 70:20:10 and blended learning methodologies• Management of multiple training projects to meet business demands• Effective design and development of eLearning modules• Proficient in use of software systems including Microsoft, Articulate Storyline, GoToSeries and Adobe Connect• Demonstrated success in the design, review and implementation of comprehensive training materials and competency assessments across multiple business units• Design and implementation of clinical and operational professional development modules to increase professional capability across varied business units

• Lead and manage a team of facilitators delivering training across various business untis to ensure the standard of delivery is aligned with business needs• Management of the day to day performance and development of facilitators inclusive of regular mentoring and coaching and performance reviews• Management of L&D operational logistics inclusive of the development and implementation of delivery processes and procedures, facilitator scheduling and managing the facilitation ad delivery budget• Demonstrated effective stakeholder engagement within the business to ensure training design and delivery meets business standards• L&PD Project Management for high profile projects as both manager and Subject Matter Expert, inclusive afterhours GP Video-Conferencing, ehealthbook, afterhours GP MH Webinar

• Subject-Matter-Expert for Motivational Interviewing, Effective Sales and Customer Service training• Provision of induction and skills-update training for both clinical (GPs and Health Professionals) and administration staff• Demonstrated ability to effectively facilitate to a wide range of training audiences, included ability to adapt facilitation style to meet training needs• Facilitation of Team Workshops to enhance and streamline best work practices• Use of best practice and adult learning principles in the development, design and delivery of learning and development modules• Full development of MHS new Operational program VMHAL learning package• Redesign of BAU programs (Mental Health, Disease Management and CSR) to enhance learning outcomes and operational productivity • Development of blended learning approaches, such as: creative hands-on practical, notes, audio-visual, eLearning and learning aids for courses that meet business needs and learning outcomes• Assessment of all trainees to ensure acceptable competency prior to transition to Operations• Collation and analysis of post-training feedback (evaluation and assessment) and implementation of process and delivery improvements in line with operational feedback• 2008 winner for ICARE Excellence Award (peer aware for Integrity, Customer Focus, Accountability, Respect & Excellence)

• Comprehensive Telephone Triage (Mental Health programs) for public and private sector clients, including Problem Gambling, Employee Assistance, Mental Health Triage• Established role as Buddy/Mentor/Coach to new Mental Health Professionals within the company, due to ability to demonstrate competency, leadership and skill development for new staff • Quality Assurance Consultant – investigation complaints made to the program for investigation, resolution and enhancement of company and program processes

• Founding team member of Jigsaw – Young Persons’ Health Service, an innovative Australian first Pilot Program, providing a “One-Stop Shop” for young people in the specified region to address their mental health, drug and alcohol and psychosocial needs• Provision of evidence-based phase specific treatment via facilitated group work to young people and their families throughout the course of illness, inclusive development crisis and care plans • Provision of Secondary Consultation and Education to relevant youth agencies, including provision information sessions to ensure early identification of young people in early stages of mental illness• Supervision, coaching and mentoring of Social Work Students throughout 16-week Placements

• Working with young people (aged 16-35) experiencing their first episode of psychosis. Provision Care Manager Role to clients, including ongoing Mental Health Assessments, Medication dispensing and reviews, Psycho-education with clients and their families with the aim to reduce a client’s likelihood of a further Psychotic episode in ensuing years

Bachelor Of Social Work

Tae40110 Cert Iv In Training And Assessment

Cert Iv In Celebrancy, Wedding Celebrancy

Diploma Of Management

Graduate Diploma In Adolescent Mental Health