Lucy Francisque Email and Phone Number

OSS Technology LLC, Remote, 4/2022 - PresentIT Project Manager - WPT (Workplace Technology Team) for RE&D ( Real Estate & Development) Apple Inc Account Project Manager for specific programs and process software applications for Real Estate and Development teams. Which included both iOS and IMS systems for both Corporate and Retail Apple employees. Assisted the the UX/ UI developing Designers, engineers, collect and provide project scoping requirements, timeline, and deliverables to the various clients.Managed the project Ideation sessions via Miro White boarding application to engage all teams in the creation of the project planning. Managed the creation of the IMS and IOS application updates for all domestic and international corporate and retail locations via Radar ticketing service application. Processed the (Localizations) data translations for the various deliverables in the clients global markets.· Has managed mid-size to large technology projects · Experience in leading ideation workshops, governance best practices, strategic roadmap, project execution and change management · Strong investigative, analytical and interpersonal communication skills with the ability to work independently or as a part of a team · Able to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs · Proven experience in proactively identifying risks and driving action to mitigate and resolve issues. Experience with Excel, Keynote and Numbers · Collaborate with Business Analysts, UX/UI Designers, Engineering Lead to provide project scoping requirements, timeline, and deliverables ·

- Owned the Real Estate portfolio for Central and South East VA, which was comprised of 726 sites, totalling 4.1 million (M) sqft, equating to $1.6 billion (B) in telecommunication equipment maintained within those real estate assets - Managed the repair and maintenance of all Central Offices, Fleet Garages, Admin offices, Remote Satellite, Huts, CEV’s and Hadcom”s in VA from Landscaping to roof replacements- Managed 9 Union Master Mechanics - Licensed Journeyman / HVAC Engineering staff, with a strong focus on innovation and continuous improvement- Completed 51 capital expenditure projects with a total budget of $5.7 M, which included HVAC, elevator modernization and structural building repairs - Procured funding from the Global Workforce department and partnered with them to execute multi departmental renovations in Call Center environments which comprised of 11 kitchen remodels, lobby and cafe redesigns - Selected for and participated in the Verizon Fast Track Leadership Edge training and the Class of 2020 WOW ( Women of the World ) Program, which sought out to identify and groom Verizon’s women leaders of the future

- Managed the Verizon account portfolio of 1.527M sqft which consists of Central Offices, Garage Work Centers, Administrative Offices, Call Centers, Remote System Monitoring stations, Huts, Cabinets, CEV’s and Towers - Managed an engineering staff of 2 Mobile technicians and supported their additional training, certifications and licensing - Partnered with 6 Verizon HVAC and general service technicians to successfully troubleshoot and resolve escalated real estate management requests of varying degrees of urgency and complexity- Maximized technical resources and increased profitability by efficiently leveraging vendor technicians during the 2017 Verizon union strike - Completed and managed 29 capital assets replacement projects totaling $769k in the South East VA area; supported the Verizon branding, janitorial and VA LED Lighting retrofit projects - Analyzed and renegotiated vendor contracted rates in accordance with my portfolio needs to maximize the quality of the work being performed while ensuring significant savings to the client for 2017-2018 fiscal year- Managed the Fire Life Safety yearly inspections and created the Extinguisher Drop off – Swap Program, which saved the client over $200 K in the state inspections

- Managed an engineering staff of 4 technicians (2 Stationary and 2 Mobile); and partnered with the Client Area Manager of 6 Verizon HVAC and general service technicians within my portfolio - Managed a portfolio of 1.527M SF which consists of Central Offices, Garage Work Centers, Administrative Offices, Call Centers, Remote Huts and CEV’s- Increased profitability in 2015-2016 by $42k by efficiently having my team self-perform aesthetic repairs for the CNSR Audits- Analyzed and renegotiated vendor contracted rates in accordance with my portfolio needs to maximize the quality of the work being performed while ensuring a significant savings to the client - Managed the purchase request (PR) creation, PO processing, and invoicing of vendor accounts to keep the monthly business plan budget in a cost effective manner and adhere to compliance guidelines - Designed the call center paint, carpet and new signage blueprint for both the FSC and the Customer Sales Service Center - Requested to design the office space color, carpet and signage for the 4th, 5th and 6th floors of the mega center in Maryland by the Director of the Potomac

- Managed an industrial HVAC technical team that consistently met and exceeded its monthly P/L targets - Scheduled both Preventative Maintenance and on call service requests from initiation to service completion - Maximized technical resource productivity and profitability by efficiently scheduling and dispatching Technicians, keeping PM costs low and increasing new labor and material business and profits- Analyzed and assessed technical team performance in accordance with contract specifications - Managed the invoicing and collections of accounts to enhance the monthly business plan and forecast in a cost effective manner - Submitted and administered all warranty claims, maintained a 44.9 % minimum profit margin when company standard was 35% on labor and material service quotes for a $5.7M dollar team business

- Procured a variety of complex material and service requirements as required to fulfill the material needs of the client in a manner of time efficiency that exceeded that of predecessor- Prepared scope, analyzed, recommended, awarded and implemented the RFP's for assigned materials and services- Evaluated the current and potential vendors for the client while utilized existing national/regional agreements- Worked with corporate sourcing team to ensure consistency in all major subcontracts- Monitored supplier performance and negotiated favorable prices, terms and conditions- Co-managed various projects for the Verizon client; involving the transition for 1600 North Eastern sites for janitorial / landscaping contract

- Successfully managed and maintained a 50,000 sqft Tier 1 Data Center site with a 2.4M portfolio - Directly supported Verizon Business and Telecom corporate customers − $3.5 million dollars of server, voice, data and PC equipment- Dedicated liaison between the landlord (River Edge Summit) and the Verizon Business- Created opportunities to provide cost savings for Verizon Business with local energy and service providers for the site where possible - Negotiated and managed construction and equipment vendor contracts saving the client $67,000- Coordinated all facility employee MAC (Move-Add-Changes) with IT support and Voice installation- Handled all site service calls both structural and mechanical (i.e.: Heating and HVAC, pest control, fire alarm systems food vending equipment and Mail Room services

- Directed support for CBBS, IC, Sales and Operations (All domestic Verizon Sales Teams)- Followed up and resolved issues related to CPE packages which resulted in a 90% efficiency rating- Maintained reports dealing with package count and returns, and assisted with documenting methods and procedures for the Order Gateway group Special Project Management- Restructured Employee Training Manual and Handbook for the Order Gateway Department- Assisted Department Lead in creating new Employee Incentive and Rewards Programs

- Managed all purchasing budgets for the Office, Factory, Warehouse and Engineering departments - Negotiated all contracts and maintained office equipment and services- Liaised between the Sales/Tool Engineering Teams - Assisted VP of sales with project proposals, billing, credit and payment schedules- Coordinated purchase orders against production schedules, quality control, packaging and delivery both international and domestic- Managed oversight for all A/R and A/P accounts- Human Resources/Training - Managed employee health benefits including COBRA and disability claims, payroll, and disciplinary issues for a staff of 125 employees - Managed and trained personnel on QuickBooks Pro to manage the day to day accounting duties