Administrative Assistance and Executive Support: Provide complex administrative support to the assistant vice president of claims and 3 attorneys. Newsletters and Editing: Create quarterly newsletters for the Claims Department performing the following tasks: brainstorming ideas, assigning articles, tracking progress, editing, assembling, formatting, and distributing final newsletter. Proofreading and Copy Editing: Proofread/copyedit memos, emails, and letters, working well… Show more Administrative Assistance and Executive Support: Provide complex administrative support to the assistant vice president of claims and 3 attorneys. Newsletters and Editing: Create quarterly newsletters for the Claims Department performing the following tasks: brainstorming ideas, assigning articles, tracking progress, editing, assembling, formatting, and distributing final newsletter. Proofreading and Copy Editing: Proofread/copyedit memos, emails, and letters, working well independently and in a team environment.Multitasking and Incident Response: Handle multiple critically important tasks simultaneously, often on short notice and in response to incidents.Document Preparation: Compile data and relevant documents for submission to excess insurers, resulting in $77M in reimbursement. Conferences: Attend conferences and trainings to learn new skills from experts in the field.Travel Arrangements: Manage each step of the travel request approval process and created a form for employees requesting travel.Committee Management and Policy Compliance: Lead the Claims Administrative Assistants Committee by fostering new ideas and ensuring that all administrative staff are up to date on new policies and procedures.Auditing and Claims Handling: Audit samplings of 40 claim files monthly to determine compliance with internal claims handling guidelines.Centralization and Process Implementation: Spearheaded effort to centralize administrative responsibilities for entire Claims Department by creating and implementing a new process.Training and Communication: Designed and conducted training for 7 administrative assistants for Claims Department systems and processes utilizing exceptional oral, written, and presentation skills.Workflow Design and Consolidation: Created a workflow that consolidated the work of 10 staff to the completion by 4. Show less

Administrative Assistance and Executive Support: Provide complex administrative support to the assistant vice president of claims and 3 attorneys. Newsletters and Editing: Create quarterly newsletters for the Claims Department performing the following tasks: brainstorming ideas, assigning articles, tracking progress, editing, assembling, formatting, and distributing final newsletter. Proofreading and Copy Editing: Proofread/copyedit memos, emails, and letters, working well… Show more Administrative Assistance and Executive Support: Provide complex administrative support to the assistant vice president of claims and 3 attorneys. Newsletters and Editing: Create quarterly newsletters for the Claims Department performing the following tasks: brainstorming ideas, assigning articles, tracking progress, editing, assembling, formatting, and distributing final newsletter. Proofreading and Copy Editing: Proofread/copyedit memos, emails, and letters, working well independently and in a team environment.Multitasking and Incident Response: Handle multiple critically important tasks simultaneously, often on short notice and in response to incidents.Conferences: Attend conferences and trainings to learn new skills from experts in the field.Travel Arrangements: Manage each step of the travel request approval process and created a form for employees requesting travel.Committee Management and Policy Compliance: Lead the Claims Administrative Assistants Committee by fostering new ideas and ensuring that all administrative staff are up to date on new policies and procedures.Centralization and Process Implementation: Spearheaded effort to centralize administrative responsibilities for entire Claims Department by creating and implementing a new process. Show less

Administrative Assistance and Executive Support: Provided complex administrative support to the senior director of claims and 3 in-house attorneys.Internal Communications and External Communications: Served as primary point of contact for both internal departments and external organizations.Report Analysis and Risk Management: Ran, analyzed, and interpreted weekly, monthly, quarterly, and annual reports for case management, risk management, and safety trends. Financial… Show more Administrative Assistance and Executive Support: Provided complex administrative support to the senior director of claims and 3 in-house attorneys.Internal Communications and External Communications: Served as primary point of contact for both internal departments and external organizations.Report Analysis and Risk Management: Ran, analyzed, and interpreted weekly, monthly, quarterly, and annual reports for case management, risk management, and safety trends. Financial Audits and IT Audit: Assisted with the annual financial and information technology audits and the biannual Federal Railroad Administration audit, ensuring that all risk management controls were correct and adhered to. Committee Management and Process Implementation: Led the Claims Administrative Assistant Committee, including training, development, and implementation of new processes and procedures. Manual Drafting and Training & Development: Wrote and edited a manual and conducted systems/process training for administrative assistants. Paper Management and Cloud Applications: Leveraged existing cloud-based resources to cut down on paper usage and ensure access to the most current documents, resulting in the reduction of paper usage by 30%. Show less

Administrative Assistance: Provided administrative support to the entire staff of the Passenger Claims Department.Editing and Drafting Correspondence: Edited and assisted in the preparation of correspondence.

Customer Service and Customer Requirements: Addressed inquiries with a dedication to customer service excellence; demonstrated effective listening skills to determine customer needs, recommend effective solutions, offer geographic and cultural information.Oral Communication and Attention to Detail: Utilized oral communication skills when speaking with customers over the phone; answered guest emails with a quick turnaround, utilizing excellent proofreading, spelling, grammar skills, and… Show more Customer Service and Customer Requirements: Addressed inquiries with a dedication to customer service excellence; demonstrated effective listening skills to determine customer needs, recommend effective solutions, offer geographic and cultural information.Oral Communication and Attention to Detail: Utilized oral communication skills when speaking with customers over the phone; answered guest emails with a quick turnaround, utilizing excellent proofreading, spelling, grammar skills, and attention to detail and accuracy.Process Creation and Duplication: Helped create a process for answering customer emails on a rotational basis, eliminating duplicative work and freeing up to 10 hours per person for a 6-person team. Show less

Greet guests in friendly manner and check guests in and out of hotel efficiently. Provide in depth knowledge of the hotel and its amenities and services. Resolve disputes regarding bills, reservations, and general conflicts. Handle large amounts of cash, up to $3,000 daily. Operate telephone switchboard and direct heavy volume of incoming calls.