Key senior professional services role with responsibility for matters related to the Edinburgh Law School’s portfolio of postgraduate taught programmes, including a range of traditional campus-based masters degrees, a suite of online learning programmes and Diploma in Professional Legal Practice.

Oversees strategic development of online learning within Edinburgh Law School and the maintenance of a portfolio of sustainable online programmes alongside an excellent learning and teaching experience for all online learning students and academic colleagues.Opportunity to take on expanded remit in November 2017.

Responsible for the co-ordination of activity to increase, promote and support international student mobility across UCL.

Coordinating application and welfare support for UCL students interested in studying abroad for a term or more. Heading up a team of three, this is a very varied role which includes managing marketing and promotion of the Study Abroad programme, liaison and coordination with colleagues and contacts at all levels of the organisation and responding to stakeholders (including the British Council), as well as day-to-day management of the team in all Study Abroad mattters.

As Student Centre Manager (Events and Communications), my main remit was to manage logistics and preparation for the UCL Graduation Ceremonies and Opening of Session Events, supported by two Events and Communications Officers and reporting to the Head of the Student Centre. An event that welcomes over 20,000 people annually, the job requires constant contact with students and guests throughout the application process and demands delivery of a very high level of customer service. An understanding of the significance of both events to attendees is of paramount importance to this role; I found that a huge amount of sensitivity and passion was required, particularly when faced with challenging customer-facing situations.Examples of duties included:- Liaison with suppliers and stakeholders about arrangements for events- Coordination of purchase orders and payments- Oversight of ticket sales and refunds- Communication with attendees- Maintenance of websites- Survey and reports after event- On-the-day management of events, including hiring and managing a team of over 30 temporary staff

I joined the team in 2011 to provide office support to the team during the main events period. Joining 2 weeks before the first Graduation Ceremony, I had to get up to speed very quickly with the processes and regulations surrounding the event. My responsibilities included:- Answering phone and email enquiries- Updating the website- Proofreading documentation prior to publication- Checking and amending spreadsheets relating to attendees and graduands- Providing on the ground support for staff involved in the events - covering breaks and performing ad-hoc duties- Working with the International Support Team to deliver the International Orientation Programme

My responsibilities in this role included English language support for office staff, proof-reading and amending large translation jobs, responsibility for translation into English of 3 small projects using parallel translation software (Trados).

Responsible for coordinating the waiting staff on shift in the restaurant from preparation through service to closing duties. Key skills employed: communication, organisation, leadership, logistics alongside basic numeracy skills.