Lucy Halling Email and Phone Number

My Role Includes: • Managing a complex team of 9 people• Dealing with sensitive and difficult complaints regarding insurance, invoicing and payments• Daily banking, consultant invoicing for monthly consultant room hire and postage charges• Working with our remote central billing team via Salesforce • Creating supporting documents for departments to capture details of procedures for invoicing• Creating price requests when we have CCSD codes which are not agreed with different insurers

My role included: • Managing a team of 5 permanent staff and 3 bank team members• streamlining the process to ensure that we were starting to creating a Single Patient Record • Preparing the department to transition over to an electronic patient record• Providing training when new programmes needed to be used• Handling Subject Access Requests from solicitors and patients

My role includes: • Process improvement, process mapping and creating the supporting documents for implementation• Populating the invoice data for NHS patients coming through the hospital• Working closely with consultants for stakeholder engagement for the ERS project• Creating and updating local policies for the hospital• Completing audits for Hospital Director and NHS digital • Covering Medical Secretaries and the Hospital Directors PA in periods of absence• Providing training sessions for staff to use the programme which we use for booking in patientsWhile working within this role I completed my Team Leader and Supervisor level 3 apprenticeship and my CMI Level 3 Certificate in Priciples od Management and Leadership with a Pass in September 2022.

A Quotes and Enquiries Handler working within the sales and marketing team of a Private Hospital in Guildford. My role includes: • Working closely with the hospital director, senior management, consultants and medical secretaries. • Dealing with quotes, queries and price match requests.• Tracking patient progress and conversion on the Salesforce platform• Managing and supporting patient and GP events• Taking weekly meeting minutes and distributing to the sales and marketing team.• Checking all surgical fees are taken prior to the patient’s admission. • Working closely with multiple teams to generate a new price for procedure code. • Weekly Forecast reporting and distributing to the senior management team. • Dealing with patient enquiries through different media• Providing the patient with a transparent price for their upcoming procedure.

A bid coordinator, for a private healthcare provider who bid to provide services to the NHS. My role included: • Distributing all bid documents received from the commissioners • Providing training to new Huddle users including live document management• Gathering evidence and policies to support bid responses• Updating RAG status to track current tenders• Supporting the Bid Manager• Taking meeting minutes, Diary management and organising meetings• Printing final submissions and presenting them as a hard copy• Assisting with external events and creating welcome packs