Lucy Lamb Email & Phone Number

Sydney, New South Wales, Australia

• Diagnose and resolve technical issues related to hardware and software, minimizing disruption to user productivity• Implement proactive measures, including software updates and patches, to enhance system performance and security• Manage IT service requests and incidents through ServiceNow, optimizing workflows for timely resolutions• Utilize ServiceNow to generate and track support tickets, ensuring effective communication and follow-up with end users• Conduct network troubleshooting to identify and resolve connectivity issues, collaborating with network teams as needed• Oversee IT asset management, tracking inventory and managing the lifecycle of hardware and software deployments• Coordinate the setup and configuration of IT equipment for new employees to ensure a smooth onboarding experience

Sydney, New South Wales, Australia

• Organize and coordinate meetings and conferences, managing logistics such as reservations, agendas, and audiovisual requirements for smooth operations• Prepare and distribute meeting materials, following up on action items to ensure accountability• Manage emails, phone calls, and internal communications, facilitating collaboration across departments• Facilitate the onboarding process for new employees, offering essential orientation and resources• Assist interstate and international employees with their arrival and access to company facilities• Uphold company security policies by managing visitor access and ensuring compliance with safety standards• Coordinate visitor arrangements and act as a liaison to enhance their experience• Generate, analyse and organize reports on administrative activities

Sydney, New South Wales, Australia

• Collaborated with various stakeholders, including government agencies, legal representatives, and community groups, in an administrative and organizational role• Managed visa and migration applications, ensuring compliance with relevant rules and policies• Maintained the migration agent's schedule• Gathered necessary information to enhance the quality and efficiency of consultations and initial interactions• Conducted identity verification, health and character assessments, and background checks• Assisted customers in developing and compiling all required information for visa applications

Sydney, New South Wales, Australia

• Strengthened organizational and people management skills by supporting senior stakeholders, welcoming clients, and resolving any arising concerns• Managed catering and ensured smooth meeting operations by staying on schedule and addressing technical issues

Sydney, New South Wales, Australia

• Delivered excellent customer service at various events while assisting with logistics to ensure smooth operations• Provided innovative ideas and managed customer interactions effectively to exceed expectations and enhance loyalty• Trained new staff to maintain high service standards

Brazil

• Provided strategic advice to the company Director and contributed to the establishment of the company by implementing processes, policies, procedures, and legal documentation• Oversaw various tasks while managing project support and document development within the administrative team• Managing accounts payable and receivable• Overseeing contract management• Defining and improving production and logistics processes for collection and delivery across the state capital• Managing existing suppliers and developing new ones to reduce costs while ensuring quality

Brazil

• Oversaw export documentation compliance for markets including Oman, Africa, Europe, China, Singapore, and the United Arab Emirates• Utilized strong analytical and organizational skills to ensure compliance, facilitate customs clearances, and swiftly issue relevant documents for these markets• Verifying sanitary certificates and road shipment routines in Latin America to ensure compliance and effectiveness in logistics operations by liaising with clients, colleagues, and authorities• Supporting the Finance Manager with export cost financial reports and providing information for decision-making• Evaluating trading deals against agreed limits and allocating daily rates• Collaborating with operations and sales staff to streamline processes and ensure compliance with internal procedures

Brazil

• Managed national and multimodal freight contracts, created relevant documentation, and oversaw container logistics, including road transport, port terminals, customs warehouses, and national customs clearance• Preparing export documentation for routes to the Gulf, the United States, and Europe while maintaining direct contact with clients• Issuing Bills of Lading (BL) for the company, clients, ports, customs, and maritime operations• Participating in projects aimed at improving internal export processes

Master Of Business (Enterprise Resource Planning Systems) Enphasis On, Computer/Information Technology Administration And Management

Sap Certificate / Erp Systems. (Sap S/4 Hana)

Sap Certificate - Business Process Engineering.

Sap Certificate - Customer Relationship Management

Diploma Of Leadership And Management, Business

Certificate Iii In Business, Business

Certificate Ii In Customer Engagement, Business

Bachelor Of Business Administration - Bba, International Business/Trade/Commerce