Lucy Lamb Email & Phone Number

Sydney, New South Wales, Australia

• Diagnose and resolve technical issues related to hardware and software, minimizing disruption to user productivity
• Implement proactive measures, including software updates and patches, to enhance system performance and security
• Manage IT service requests and incidents through ServiceNow, optimizing workflows for timely resolutions
• Utilize ServiceNow to generate and track support tickets, ensuring effective communication and follow-up with end users
• Conduct network troubleshooting to identify and resolve connectivity issues, collaborating with network teams as needed
• Oversee IT asset management, tracking inventory and managing the lifecycle of hardware and software deployments

Sydney, New South Wales, Australia

• Organize and coordinate meetings and conferences, managing logistics such as reservations, agendas, and audiovisual requirements for smooth operations
• Prepare and distribute meeting materials, following up on action items to ensure accountability
• Manage emails, phone calls, and internal communications, facilitating collaboration across departments
• Facilitate the onboarding process for new employees, offering essential orientation and resources
• Assist interstate and international employees with their arrival and access to company facilities
• Uphold company security policies by managing visitor access and ensuring compliance with safety standards

Sydney, New South Wales, Australia

• Collaborated with various stakeholders, including government agencies, legal representatives, and community groups, in an administrative and organizational role
• Managed visa and migration applications, ensuring compliance with relevant rules and policies
• Maintained the migration agent's schedule
• Gathered necessary information to enhance the quality and efficiency of consultations and initial interactions
• Conducted identity verification, health and character assessments, and background checks
• Assisted customers in developing and compiling all required information for visa applications

Sydney, New South Wales, Australia

• Strengthened organizational and people management skills by supporting senior stakeholders, welcoming clients, and resolving any arising concerns
• Managed catering and ensured smooth meeting operations by staying on schedule and addressing technical issues

Sydney, New South Wales, Australia

• Delivered excellent customer service at various events while assisting with logistics to ensure smooth operations
• Provided innovative ideas and managed customer interactions effectively to exceed expectations and enhance loyalty
• Trained new staff to maintain high service standards

Brazil

• Provided strategic advice to the company Director and contributed to the establishment of the company by implementing processes, policies, procedures, and legal documentation
• Oversaw various tasks while managing project support and document development within the administrative team
• Managing accounts payable and receivable
• Overseeing contract management
• Defining and improving production and logistics processes for collection and delivery across the state capital
• Managing existing suppliers and developing new ones to reduce costs while ensuring quality

Brazil

• Oversaw export documentation compliance for markets including Oman, Africa, Europe, China, Singapore, and the United Arab Emirates
• Utilized strong analytical and organizational skills to ensure compliance, facilitate customs clearances, and swiftly issue relevant documents for these markets
• Verifying sanitary certificates and road shipment routines in Latin America to ensure compliance and effectiveness in logistics operations by liaising with clients, colleagues, and authorities
• Supporting the Finance Manager with export cost financial reports and providing information for decision-making
• Evaluating trading deals against agreed limits and allocating daily rates
• Collaborating with operations and sales staff to streamline processes and ensure compliance with internal procedures

Brazil

• Managed national and multimodal freight contracts, created relevant documentation, and oversaw container logistics, including road transport, port terminals, customs warehouses, and national customs clearance
• Preparing export documentation for routes to the Gulf, the United States, and Europe while maintaining direct contact with clients
• Issuing Bills of Lading (BL) for the company, clients, ports, customs, and maritime operations
• Participating in projects aimed at improving internal export processes

Master Of Business (Enterprise Resource Planning Systems) Enphasis On, Computer/Information Technology Administration And Management

Sap Certificate / Erp Systems. (Sap S/4 Hana)

Sap Certificate - Business Process Engineering.

Sap Certificate - Customer Relationship Management

Diploma Of Leadership And Management, Business

Certificate Iii In Business, Business

Certificate Ii In Customer Engagement, Business

Bachelor Of Business Administration - Bba, International Business/Trade/Commerce