• Led and mentored program students in acquiring data analytics skills and understanding digital marketing terminologies for analyzing digital media datasets, preparing them for end-of-program client projects• Maintained an active presence on Slack, promptly addressing student inquiries and concerns, and following up reports to the program manager informed of student progress• Oversee the submission and evaluation of student assignments, ensuring that 90% of coursework is completed and maintaining high standards of quality, including resume submissions, LinkedIn profile optimization, and other assessments

• Processed standard teller transactions for clients, including handling deposits/withdrawals, servicing client accounts, loan payments, managing safe deposit box payments, issuing cashier's checks, balancing cash drawers, and resolving discrepancies • Established strong client credibility by providing accurate information on accounts, transactions, loan payments, CDs, and other bank products, resulting in achieving a high rate of customer satisfaction and loyalty • Filed and updated miscellaneous items on the RBB system for issuing temporary checks, cashier checks, lost debit/credit cards, and other relevant information, maintaining an up-to-date accuracy of 95%

• Contributed to Product team by accomplishing tasks using Wrike, a project management service provider; audited product data for over 30 private and public tours by updating and maintaining accuracy in tour information on Airbnb and Viator• Completed all tasks and projects on time as needed• Verified entered tour and tourists’ data for 12 different states across the U.S. by reviewing, correcting, deleting, and reentering data; combining data from three platforms, FareHarbor, Viator, and Airbnb, when account information is incomplete; purging files to eliminate duplicate data• Processed and organized tour account source documents and tourists’ expenses though Gmail and Google drive applications. • Reviewed data for deficiencies and record them using Excel. • Resolved discrepancies by following standard policies and procedures, and return incomplete document to the Product Manager for resolution

• Maintained knowledge of updated policies to accurately input an average of 200+ patients’ personal and medical information into the NYS Department of Health (DOH) system daily • Interpreted and translated medical terminology in targeted language on a professional standard with accurate pronunciation and polite forms of expression, maintaining a 98% accuracy • Performed well in a challenging, fast-paced environment, handling several tasks simultaneously and collaborated with 5-10 other team members to perform tasks efficiently with patients and nurses during peak hours

• One-to-One long-term tutoring liability to college students from intermediate to advanced courses during in-person sessions and virtual sessions on a weekly basis• Applied necessary and differentiated teaching strategies to meet individual's needs for pronunciations and grammar mistakes. Assisted students in building up oral and writing skills to meet up instructor’s instruction and expectation. • Provided students with effective and descriptive on-going feedback on course assignments, analyze student’s need for curriculum, set and follow up tutoring plans when needed

• Developed, maintained, and updated the status of the gallery website on a daily basis using CSS and WordPress• Translated website contents in both Chinese and English to make the gallery more accessible to a variety of customers and clients, translate for guest speakers and customers in-person and by phone• Handled daily tasks and errands, including opening and closing of the gallery, making sure all documents are organized, and making sure the gallery is sanitized and clean before closing• Organized business information using Excel spreadsheets