Lucy Mann Email & Phone Number

•As a sales executive, I actively promote products and services to clients while negotiating contracts to maximize profits.•Manage daily operations at Back Nine Golf in Otley to ensure effective management and an excellent customer experience.•Design and execute sales strategies for both Back Nine Golf in Otley and Guiseley to attract clients to use our facilities, and detailing of monthly targets for these strategies.•Help organize and coordinate events at Back Nine Golf in Otley, including regular and special events such as Christmas parties.

Leeds, England, United Kingdom

· Trained and mentored employees to maximize team performance.· Managed complaints with calm, clear communication and problem-solving.· Showed excellent customer experience by providing friendly, attentive, andproactive customer service.· Kept work surfaces, tables, chairs, and customer areas clean by conductingsanitation.· Took orders, using effective upselling techniques to increase customer interestin additional products.· Suggested products to customers based on dietary requests and the latest foodtrends.· Completed opening and closing checklists according to standards, on a managementlevel as well as a guest service team member.· Answered phones politely and promptly while accurately recording and confirmingreservations.· Retained knowledge of current menu items, garnishes, ingredients, andpreparation methods.· Processed cash and card payments, providing correct change for cash purposes.· Greeted new customers, answered initial questions, and took drink orders.· Worked in the restaurant as a waitress and food runner on busier shifts whichrequired time management, organizational skills, leadership skills, andmultitasking skills· Performed opening and closing duties including cleaning down the bar andrestaurant and opening up the restaurant for the day.· Cash management, balanced tills, and safes.· Managing shifts through busy periods and ensuring they run smoothly.

Leeds, England, United Kingdom

• Trained and mentored employees to maximise team performance.• Managed complaints with calm, clear communication and problem-solving.• Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.• Kept work surfaces, tables, chairs and customer areas clean by conducting sanitation.• Took orders, using effective upselling techniques to increase customer interest in additional products.• Suggested products to customers based on dietary requests and latest food trends.• Completed opening and closing checklists according to set standards.• Answered phones politely and promptly while accurately recording and confirming reservations.• Retained knowledge of current menu items, garnishes, ingredients and preparation methods.• Processed cash and card payments, providing correct change for cash purposes.• Greeted new customers, answered initial questions and took drink orders.• Worked in the restaurant as a waitress and food runner on busier shifts which required time management, organizational skills, leadership skills, and multitasking skills• Performed opening and closing duties including cleaning down the bar and restaurant and opening up the restaurant for the day.

Leeds, England, United Kingdom

• Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.• Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.• Performed closing duties including cleaning, sanitising and replenishing.• Verified guests at bar were members or accompanied by member.• Maintained full knowledge of bar and menu items and made recommendations.• Balanced tills, accurately handled cash.• Delivered food and beverage orders within established timeframes• Maintained bar stocks, replenishing daily as necessary.