Managing the agendas of the European Directors • Organizing meetings• Greeting clients• Writing and sending minutes of meetings + following up on all actions for all of Europe. • Organizing travel for European directors + Europe head office employees- 15 people total. • Answering telephone calls/emails on behalf of the European directors • Communicating information between all European operations directors and other employees. • All admin support for European team based in Brussels. • Office management for European head office. • Managing the rental of apartments for higher management• Managing the expenses of the European directors • Receiving and sorting of invoices for approval by the directors. • Accompanying Managing director on travel. • Preparing and Consolidating European reports for higher management. • Reporting and contact person for the Serco essentials training program throughout Europe.

Responsible for Reception Desk Coordination, All general administrative tasks: taking calls; diary management, treating emails; processing expenses; updating calendars, arranging meeting’s; arranging conference calls; taking minutes; Reception Duties: Greeting members and attending to all their needs and requests; booking and setting up meeting rooms and lunches; filing and binding; taking calls; booking taxi’s; booking restaurants; control of general emails; creation of policy and procedures for office and reception; ensuring day to day activities of reception area. Administration assistance to HR & Finance Manager, Individual Projects for HR and Finance (R&D Tax incentive optimization, Budget control for travel, Optimization of Company Recruitment Process, Creation of company Travel Policy, Creation of company Expense claim procedure and more. Booking and organizing travel for 60 + employees : Control of travel budget for the association (saved over 10,000 Euros for company in 2013); regular travel reporting, creation of the company travel procedure/policy. General office/meeting and reception management. Recruitment administration; organizing interviews etc. Control of Secretary General's Expenses.