Lucy Melkowski Email & Phone Number

Liverpool, Gb

Wirral, England, United Kingdom

Using my experience in strategic planning, policy, research and customer experience I contribute to the trustee board ensuring good governance and strategic direction. Specialising as the research and campaigns lead within the board, driving changes that will help alleviate the issues clients come to us with.

Liverpool, United Kingdom

• Policy and document management Manage and oversee policy development and reviewWork with service area mangers to use feedback and data to improve their policies and processesManaged the development and implementation of SharePoint as the document management system for the organisation. • Strategic development Developed Regenda’s Customer Centric Strategy which includes our strategic response to changes and challenges within the housing sector. Moving the organisation from Customer focused to customer centric. Initiated and developed the first Equality, Diversity, and Inclusion (EDI) Strategy • Research, customer insight and data analysis Conduct annual horizon scan for the organisation Analysed and developed customer insight reports including digital inclusion, repairs, rent arrears, housing first bid, EDI insight reports. Developed adhoc desktop research reports including Covid economic impact, adult education budget market personas and market insight reports.

Liverpool, United Kingdom

This role was undertaken in conjunction with the GEM programme: it involves me moving around the organisation, engaging and working within each team to get a understanding of the organisation as a whole. I also had responsibility of developing a developing a number of strategies and manged various projects including; Performance management; Employee engagement; Learning and development; Soft market testing research; Customer service and resident engagement; Office culture; Staff events including the annual staff conference.

Bachelor’S Degree, Applied Social Science, Upper 2:1

This degree covers a range of social science subjects, applying knowledge and research to overcome real life issues within aspects.

Universal Improvement Skills, Project Management

Lead Auditor Course Iso 9001

Qualified ISO 9001 lead auditor

Cih Level 4 Diploma In Housing Practice, Housing And Human Environments, Merit